First time ever going here and it was for our daughter's birthday party. The building is amazing. The bar area, icecream shop, game area, and then two bowling areas. Doing a birthday on sunday, we got the private bowling area with the couches. I thought this was way better for a group of kids then the rolling chairs in the main area! (Can you imagine?) Upon arriving we went to the events room and were directed to our bowling station and introduced to our party helper. Everything was already set up, drinks ready with cups, racks waiting for pizza, all the shoes in the right sizes, and a variety of weights of balls. We were lucky we were on the end bc it got very crowded quickly and loud and if you are claustrophobic this is not the environment for you. Our helper had the worst with us being on the end, having to maneuver through a crush of people but he managed. When we needed more drinks, they appeared. When we needed more shoes, he got them. Some in our party wanted to order more food, it was done and delivered. Right away they start up the games and it is loud and crazy. They aren't kidding when they told us to be punctual! The kids had a super great time. Some of the parents helped the little ones with the rolling rack. After about 2 games, the bowling time was over. Then Pinhead came out (just at the time my helper disappeared....hmmm 😁) and they did dancing and introduced each of the birthday kids. Then we had cake and started to open presents. Here's where they should lose all stars but bc of our amazing helper they redeem them. A lady from the events office comes over and tells us we have to leave. Now. Because it is 2:01 pm and the party area has to be cleaned for the next party....at 3pm. I tell her ok, we will pack up as soon as my daughter is done opening presents (she's already opened some and we are quick). No, she says we have to move out of the party room NOW. Well we grabbed up everything and moved my whole family, including my sick mother to the ice cream parlour. All the tables were open and we basically took over the whole area (at this point they can bite me!). My daughter resumes opening the presents but with less enthusiasm. Everyone's at separate tables and can hardly see. I'm going around making sure we got everything and that everyone (sick mom) is comfortable. Because of this, I didn't get to see her open most things. When we get home later I realize I don't know who to thank for what because everything was so mixed up! We went around and said goodbye to everyone and then left. Overall the kids had a great time. Our party helper was amazing. And we really did get alot of bowling. I think they could cut the bowling down to an hour and have more time for cake and presents. Unfortunately because of that rude event lady messing up the end of our party and how hot it was and crazy, I don't think we will ever have a party there again. All together for the party, a bowling signature pin, 4 pizzas, drinks, it was $250. (Not included, I gave our helper a big tip too!)