So I know that places are busy due to Hurricane Irma, but I am EXTREMELY disappointed by this establishment. My husband, 3 kids under the age of 4, and myself decided to have dinner here as it is close to home. We arrived at 6:15 pm ordered our drinks and food for the children. The dinner rush had not started yet as there were still about 20 tables open. As soon as our drinks arrived we ordered our food, so 6:30ish. Kids food arrived, they managed to down the burnt tenders and I had to send back the fries because they tasted too burnt. (Mind you it just started getting busy). So fast forward to 7:30...Kids are screaming, we still have not gotten our food, despite everyone around us, who arrived after us, has received their food. The server has not come by our table once since the kids food arrived. I finally had to get up and go to where she was and ask what was going on. Apparently, "there was a mix up in the kitchen".
Why am I disappointed: Ok so there was a mix up. The server could have come 15 minutes prior to me getting up and explain what was going on. When the manager was informed he just repeated what the server said, did not offer a solution, and as he was walking to the table to explain what happened to my husband got distracted by another table and walked away. After all of this, the server still had not come to the table to apologize or show face. When I finally could not control my children I requested the check from the manager. I worked in the restaurant business for 15 years and whenever there was a huge mistake/"mix up" in the kitchen we have always comped meals. It took another 10 minutes to receive the check, he had comped my husband and I drinks. I was ready to cry because after all the stress of this past week, having a rough day at work today and having my children crying because they had been sitting there for over an hour they had no empathy or consideration for us.
Needless to say we had to leave with only the 2 kids eating as my 3rd is only 11 months and did not require a meal.
The Press Box has always been one of my go to places for sporting event grubs and to-go when I have not been able to cook, but after this experience my family and I will no longer be going to or ordering to-go from here.
I hope in the future you will provide better customer...
   Read moreA Hidden Gem with Stellar Service â Thank You, Virginia!
From the moment you walk into The Press Box, you know youâre in for something special. The warm, inviting atmosphere strikes the perfect balance between casual comfort and elevated bar vibes. Itâs the kind of place where you instantly feel welcome, whether youâre dropping in for a quick bite or settling in for a full night out. And at the heart of that experience? Virginia.
Virginia is the kind of server every establishment dreams of having. Attentive without being overbearing, personable without being intrusive, and always two steps aheadâshe made our entire evening seamless and enjoyable. From the second we were seated, Virginia greeted us with genuine warmth and made sure we had everything we needed. Her recommendations were spot on, and you could tell she takes great pride in what she does. Itâs rare to find someone who combines professionalism with that kind of personal touch, but Virginia does it effortlessly.
Now, letâs talk about the foodâwow. Everything we ordered was absolutely delicious. The wings were perfectly crisp and sauced just right, the burgers were juicy and flavorful, and the fries? Addictive. You can tell theyâre not just phoning it in at The Press Boxâthe kitchen clearly puts care and thought into every dish that comes out. Whether youâre a picky eater or an adventurous foodie, thereâs something on the menu thatâll hit the spot.
As for the drinks, the bar program is just as impressive. From creative cocktails to ice-cold drafts and a solid wine list, thereâs something for every taste. The drinks were made strong and balanced, and never once did we feel like we were waiting long, even when the place started to fill up.
Overall, The Press Box is the total package: great food, amazing drinks, a cozy and fun atmosphereâand above all, exceptional service thanks to people like Virginia. Sheâs a true asset to the place and made our visit memorable in the best way. Weâll definitely be back, and weâll be asking for Virginia every...
   Read moreAn Unforgettable Dining Experience - In All the Wrong Ways As a connoisseur of unique dining experiences, I must applaud this restaurant for its exceptionally creative approach to customer service. Imagine the thrill of enjoying a meal, only to discover that your car has been whisked away as part of a surprise package deal! It's like a magic show where your car disappears without any warning, hinting at a possible secret partnership with a towing company. The speed and efficiency of this operation are truly commendable - almost as if they had been lying in wait for the moment you stepped away from your vehicle.
Now, let's talk about the food and service, which were as memorable as the car-towing feature. The food and service have a unique charm that I have rarely encountered elsewhere. It's a rare skill to make such an indelible impression that ensures customers vow never to return.
In a world where businesses strive for longevity and repeat customers, this restaurant boldly defies convention. Their innovative business model, combining dining with unexpected automotive adventures, is truly a trendsetter. It's hard not to be sarcastic when imagining the lasting success of such a distinctive approach to hospitality.
In summary, this restaurant provides an experience so unique that you'll likely remember it every time you park your car anywhere else. A visit here is a one-of-a-kind adventure - one that I, and my car, shall not be repeating. Bravo to this establishment for redefining the...
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