Islands Fine Burgers & Drinks Temecula — Restaurant in Temecula

Our family is a huge fan of Islands! Unfortunately, our experience today was less than excellent. Our family of 7 was sat at a 6 person table; granted, we did have a couple of kids, but still, we were cramped. Initially, our waitress brought waters but then did not check on us again for a very long time. We had been ready and waiting to order. We would have gotten appetizers but by the time the waitress came around, we just wanted to get the order in. Because of this late order, our drinks came out at almost the same time as our food. Huge bummer for enjoying both. We asked for some additional sauces, but were brought less than asked for but again, didn’t want to bother asking again. Our waitress didn’t stop by again at all until the checks. We definitely didn’t get our drinks refilled. Figure this might’ve just been an off day or time for the waitress, but we still felt a little disappointed for such poor customer service.

Update from 7/26/24 My husband and I went back and sat at the bar this time. The waitress obviously had too many tables to cover. We sat AT THE BAR waiting to order for 20 minutes. I’d ordered a burger, WELL DONE, with NO ONIONS. Burger came medium well WITH onions. We asked for our check when the food came out and we didn’t get the check until we were clearly finished with the food. Again, we love islands, but this location needs a lot of training for staff members to pay attention to details.

Update from 9/1/25 Great experience! We sat at the bar and were excited to see a Mai Tai deal ($6) as well as new items on the lunch menu! We decided to try the Mediterranean Bowl - highly highly HIGHLY recommend! Tastes great and you feel...

Not sure what the deal is with this place. We went there for something simple & good for dinner. First, we were told a 30 minute wait. NP, but 40 minutes later we go in to get seated and notice it wasn't full. Second, we ordered our food, asking for our salads and soup to come out before our meals. 15 minutes later still no salad nor soup. Had to flag down two different servers(not ours) to ask for them. They finally brought them out another 5 minutes later without any napkins. Had to ask for napkins. I asked for S&P, but it never arrived, ever. My son asked for a refill that took two other times of asking before it was brought out. The meals were good other than the buns being either too toasted or stale(by this time, you're looking for more bad things than good). The server apologized a couple of times at the end which we appreciated, but the damage was done. Not sure why salads, soup, & refills took so long. We were told training but unfortunately, we probably won't return there. Food is great but the service needs A...

I love this place so much so it sucks to have to leave a bad review but this was the worst service we have ever had here. We sat in the bar at around 5:30 ish and our waiter, tall guy with curly hair and purple shirt, didn't even introduce himself just jumped right into asking us what we would like to order and made us feel super awkward like we were bothering him. Welp, it didnt take us long to figure out that us being there was keeping him from flirting with the cocktail waitress. He never checked on our table except when we had to send the food runner to go get him or when we had to flag him down from across the room. As im writing this he is standing behind the bar chatting up the waitress. He is very distracted and needs to be reminded that guests come first and to not treat the restaurant as his dating pool. I honestly could have overlooked it if he was able to stay on top of his section but he chose to flirt instead of work. Very...