Ulta Beauty — Local services in Temecula

Hello, Today we went shopping for my wife. We spent 70 bucks w/ tax ($67.38).

The shopping experience was awful, I went with my mom to find gel nail polish for my wife.

We couldn't find a store associate to ask where the gel nail polish was, the person we did find said, "I'm a vendor and I'm about to leave." basically we had to check all the nail polish on our own becuase we could not find anyone, as we looked for stuff to buy, some security guard sat there and watched us like we were stealing gold bricks, it was uncomfortable and it made me want to leave... Finally he asked, "Can I help you." you know so we knew he was watching. my mom told him what she wanted and he was like, I don't know where it is but I can find someone.....Seriously, like the dude works there and stares at people but doesn't know where stuff is?

If I may suggest, Maybe instead of having some dude follow people around and acting like he's a cop, you could have more store associates available to answer questions, people probably wouldn't steal stuff if more staff was available.

My mom wanted to continue shopping, but it wasn't very pleasant being singled out as shoplifters, especially when all we wanted was to spend our money at your store....and why wasn't he following anyone else?

To make things worse, when I got home we looked at the receipt and discovered that we had bought products that were buy 2 get one free, but there was no signage indicating the sale and the cashier didn't inform us of the discount.

It was a very awful experience that I'll never be repeating it is much easier and more comfortable to shop elsewhere. I get that people steal, but I am not a thief. I've never been in trouble for anything...ever.

I'd go someplace else. The same exact products are available at other stores for a lower price and you won't be hassled by some random NPC (security guard).

If people are stealing nail polish, then he's doing an outstanding job of allowing people to steal products while he chases out...

I never leave reviews but I feel like I had to. Today I went to pick up my mobile order. The person who was in charge was not friendly at all. I went to pick up the new Dyson airstrat straightener which I have heard about it but I always want from someone who has experience in the industry to let me know their thoughts and tips. I asked the lady who was receiving the mobile orders if she knew anything about the straightener which she responded no and send me to the salon to ask the gals there, I went there no one had an idea but the gal was much friendlier and helped me open the box and to our surprised it looked like someone had used in which upset me because I am not willing to pay almost 500 dollars for something that someone has used before (the salon gal suggested to go back to the register and ask for a new one) I went back to the register and the same girl who was helping with the mobile orders was the one helping out in which I explained the situation to her and her response was that she couldn’t do an exchange or return due to being a mobile order… how would this even make sense? Then I asked to talk to a manager THANKFULLY she was able to help and did the process really fast but this mobile girl continued to being really mean and moody. Why would I have to deal with her mood? I even said THANK YOU before leaving the store and her answer was yeah. I am a costumer and I should be treated with respect the same way I was treating her. I hope this does not happen to anyone else but always check your products before taking them home. I will be more aware of this type of situations moving forward. I wish I had taken pictures of the first box so you could all understand what I am...

I've visited the Salon at the Temecula CA store twice now. I wasn't totally sure what I wanted or what to expected. Thankfully i was given an appointment with Ashleigh.

Ashleigh is very knowledgeable and truly listens to what I say and what I am hoping to accomplish with my hair. She doesn't rush me or push me into anything. She is extreme patient, very friendly and has an amazing personality.

On my first visit with Ashleigh, I went in prepared with photos I saved from various websites. We discussed what I liked about each one and she explained what it would take for me to accomplish that result. I decided to get a cut and dye my hair. I liked the result and set up an appointment to come back in 2 weeks to see how I felt about how my hair.

Today I went in for my second appointment. I liked what we accomplished at the first appointment but wanted to fine tune a few things. Although I thought I needed highlights, after talking I realized I wanted low lights. I also wanted more and higher layers. She listened and discussed everything prior to cutting or coloring my hair.

By the time I left today I felt pampered and refreshed. I got the change I wanted (and needed!) and felt more confident.

Everyone in the Salon is friendly and positive. We chatted, laughed and it felt like we had know each other for years. They are a very positive group.

I would highly recommended checking out the Salon at this Ulta store. They are do make up and facial. I haven't gotten either yet but definitely am planning on trying it out in the future. Sometimes we just need to pamper...