Panera Bread — Restaurant in Temecula

One of the worst customer service experiences I’ve had in a long time—and all over a missing drink.

I placed a delivery order with this Panera because I wasn’t feeling well and didn’t have the energy to leave the house. I’m a Sip Club member and was really looking forward to my drink to help me take my medicine (caffeine helps it work better). The sandwich and cookie arrived—but the drink was missing.

Okay. Mistakes happen. So I called the store. I was placed on hold twice, for over 5 minutes each time. When I finally spoke to someone and explained the issue, she said “Well, the driver took the drink when they left here.” As if that was supposed to resolve anything. I repeated—politely—that I did not receive the drink. I don’t care what the driver did; it didn’t make it to my door. There was no delivery photo, no text or notification confirming drop-off—none of the usual third-party app procedures.

I was passed between three different employees, all giving me the same unhelpful line: that the drink “left the store.” Not one person acknowledged the obvious—that I paid for delivery and my full order was not delivered.

Then, instead of offering any real solution—like sending someone to drop off the drink (I live two minutes away) or crediting my Sip Club or reaching out to the third-party delivery service—the last employee got noticeably irritated with me and said she’d “just refund the whole order so we don’t have to worry about it.” She was clearly annoyed and dismissive, and hung up with a snippy “you’re welcome” like I’d wasted her time.

What’s worse? I’ve had Panera fix this before. At a different location, a manager actually brought the missing item themselves. It was thoughtful, kind, and simple. Not here. Instead, I was treated like a burden—for simply asking to receive what I ordered.

I’ve been a loyal customer. I’ve ordered from this Panera many times. But today I was made to feel like I was lying or making a big deal over “just a drink”—when that drink was literally the reason I ordered in the first place. And being made to feel like I was inconveniencing them for their own error? Absolutely unacceptable.

Do...

This was our first time dining here. Very surprised with our experience. We tried this place on commercial recommendation only. It was not a pleasant first time experience. The menu is pretty large and on the wall to read and order from. We were greeted and I let the checker know that we had never been there so we were kind of lost, she quickly scurried away without a word so we kept reading and deciding. All the while felt like we were holding up the line. They do offer an order kiosk if you want to order from there. I think these are for the regular customers? So the food order was a half turkey apple & cheddar sandwich which I asked to be protein wrapped and it came as a small salad? And a cup of broccoli cheddar soup which was served slightly warm. Both were served with sourdough bread pieces. My Husband ordered a chipotle chicken avocado sandwich and made his a large. It was maybe a 5 bite total sandwich. Very upsetting. Also, we ordered a small bowl of macaroni & cheese because the commercial raves about it! For over 5 dollars (for a small size), it was maybe a cup of mac & cheese. All in all, poor customer service upon arrival, $30. and still hungry, small portions and will not return. I gave 3 stars because the food was...

The food and energy here is always great. And from my experience, the employees have always been respectful. I’m just very puzzled over why absolutely every outlet was covered up with these blank plates. Panera is literally known to be a place where people go to study and get work done. Not to mention it literally being right next to MSJC. Every other one I’ve been to, I’ve never encountered this problem. I always come here to have a snack and get some work done after my classes and have never worried about the issue of any of my devices dying because I’ve always relied on there being outlets inside. Which is safe to assume because as said before, all the others one have them. My computer died on me today, and my phone was about to aswell. This was the first time I needed to use an outlet while being here. And I panicked when I went inside to see there were none to be found. As my phone also provides my way home, seeing as how I Uber to and back from school. Thank god I had 4% on my phone and was able to still pull through with getting home. However this was extremely frustrating and normally I don’t leave bad reviews, but...