Temecula Nissan — Local services in Temecula

I want to share my experience with Temecula Nissan In Hopes no one else has to go through all the trouble I have.

We bought our 2018 Ford Expedition Max on January 24, 2021. I’ll start off by saying the car is great! I did notice some small things needed to be fixed after we left that evening but our sales guy Kenny said he would speak to someone about getting them repaired. When we bought it it was later in the evening, we only had a babysitter for the night and needed to get out as quickly as possible so when signing all the paperwork didn’t notice they added an extended warranty we didn’t want, the add on package the force you to buy (close to 3k) and they charged us for 3 years of oil changes which they said they were including for FREE! I take full responsibility for these charges being added because we didn’t look over the paperwork well enough!!

The issue came in where I emailed Riley Smith who was our finance guy to ask why all these charges were added and to ask about the repairs needed on the car. He was very nice on the phone and stated he couldn’t do anything about the charges added but he would get all of the repairs taken care of! I said ok that’s fine.

I had also spoken to Cierra McCandless about everything and she said she would get all the parts ordered and schedule us for a full detail on the vehicle. These conversations all happened in the first week after purchasing the vehicle.

Of course no one contacted me so I had to call/text/email almost daily to find out status of the parts and when we could bring it in only to be told on multiple occasions that it’s been ordered, then it’s on back order, then they’re ordering it from Amazon, and finally that they would get it from Ford directly. This back and forth lasted for 2 months and All of these were lies they didn’t even know the specific part to be ordered! I had to stop by the dealership and speak to Riley in person since he was basically ghosting me and finally he got the ball rolling. He finally did try to order the part and Ford tells him The part I need can’t be ordered on its own and they have to order the entire base to the trunk which cost about $1300. Now Riley Smith is saying the dealership will not cover it and will not replace the parts that were promised to be fixed on my car.

I know this post is long but I promise you this is only a fraction of the drama I have had to deal with them. I have tried to contact Oscar Guerrero (finance manager) with no resolution, Jacob Little(General Manager) never responded to my multiple emails and calls, Larry Smith (CEO and Riley’s father) I emailed with no response, and even Dave Pedder (owner) whom I’ve emailed multiple times with no response! I have honestly never experienced such bad customer service in my entire life. I urge you to please read all reviews on this dealership before giving them any of your business.

Also wanted to add the repairs needed on the car in case anyone was wondering they are very minor repairs!

Rear power seat doesn’t fold

Flap on the back of the 3rd row seat was missing (this is the part they won’t order due to price)

A wire is hanging off the rear window for the heating element and needs to be soldered

Last, The reason they were scheduling it for a full detail is because they charged us $500 for some type of detail they did on the car prior to purchase! I don’t know what type of detail cost $500 but we got the car and it was dirty which would have been fine if we didn’t have to pay $500 for a detail so I asked...

If I could leave a zero stars I would. I have never had my time wasted like I did at Temecula Nissan. On 09/04/2024 I was working with Andres the financial manager and before I had left the dealership with a deal, We had agreed that he would submit for the final approval that night to ensure that everything is approved with the terms we had discussed so no time is wasted. We also agreed that if the terms were not able to be met to call me that night and go over the final approval then, but if the terms were within our agreement there was no need for the call and that I would just be in the next morning at 10 am to sign. So when I did not receive a call from my salesman or Andres, I was under the impression because of our verbal agreement that everything was good. However, that was further from the truth.

I arrived at 1030 this morning on the 5th thinking that we were going over the paperwork and terms and that I was driving off the lot with the car that Andres the financial manager had shown me that was approved. After 2 hours of waiting Andres comes up to me and ensures me that everything is good and that were are just waiting on paperwork. Then an hour later, Andres approaches me again saying that he is just waiting for the final approval. That is when I knew something wasn't right. After another hour, Andres approached me again with different terms and asking for more money down. I questioned him about our previous agreement of him submitting the final approval the day before so we would know this before hand, and clearly Andres did not follow through with his side of agreement. I wasted $40 in lyft rides, 4+ hours of my time because of the lack of professionalism, time management, and the absent of customer service shown by Temecula Nissan's financial team is purely disgusting. My salesman did his job and was very professional and honest, but leave it to the financial team to be so unorganized, and sloppy. Andres even went to as far as blaming the bank of his short comings, however, if Andres would have done his job, and followed through with what we agreed upon of the next steps, that typically a sales rep and customer do, that is vital for the rep to follow through. They say that Nissan will work with anybody, however witnessing over 4 hours of more qualified customers being helped before me, even though I had an appointment, showed me different. I Highly recommend going to a different Nissan dealership and avoid Temecula Nissan at all cost. Temecula Nissan is part of the Pedder Nissan group. If you do go to Temecula Nissan, ensure that your financial rep isn't Andres, or you'll have to...

I went to Nissan a few months ago to get my car serviced and was told that there was almost $3000 dollars in repairs. Thankfully we had a warranty, but was told that they (Nissan) would need to contact them to verify everything and they would let us know within two days. We were not offered a car to use in the mean time even though it was 3 days before the Christmas weekend.

Two days later we still hadn't heard anything, so I had to call back and spoke to the service member who was "helping" us. He said that he was still waiting but that he should hear back the next day. The next day came...and went with out a reply.

I called the following day and was suddenly told that everything had gone through and that his was working on the car. I asked why he had not called us back, and he said that " he was just about to." He did tell me, however, they would need to replace my transmission fluid. We had just moved across the country just a week prior and the car had supposedly had that changed at the Nissan dealership there. When I told him this he said that Nissan still wouldn't cover it even if the other Nissan hadn't added it. I asked to speak to a manager and was put on hold... for 45 minutes. I hung up and called back asking the secretary to transfer me to the manager. Turns out the employee never even bothered to contact him. I spoke with the manager and was able to get a rental car for the Christmas weekend. He told me to speak to him when we came in to get the car.

When I went in and talked with the manager, it turns out that the employee had lied to his manager and told him that he had tried to reach out to us multiple times (Even though there were no missed calls or voicemails). I expressed my frustration and was eventually able to come t o an agreement with him. He gave me his card, telling me that if I ever needed something done, that I could call him and he would take care of me. We left the rental car with them because they said they would clean it and take it back to the rental place for us. We received a bill from the rental place, saying that it was returned extremely dirty. They had never cleaned it as they said.

Three days ago I called him, leaving a voicemail about what I needed done, and asked for a callback. I received no callback, SO I called the next day and got an employee who told me that he had left for the day but that he would certainly make sure he called me back today. It's now 4pm and still no call. This place has the WORST customer service I have ever experienced. I would not recommend for anyone to use there...