Schlotzsky's — Restaurant in Texas

I have been eating Schlotzsky's for years. Never before had problems. I have even ordered from this location several times without issue. Came in towards closing time this week to eat in with a friend. The person taking our order had no idea what the terms "extra crispy or extra hot" meant. My friend ordered the French dip sandwich. When her sandwich came out there were no caramelized onions on it, when we asked for them to put them on the sandwich we were told "it doesn't come with onions" when we assured them we had ordered it before & came with onions we were told "it's not supposed too". We pointed to the menu picture on the wall that showed onions on the sandwich we were told "well I don't know nothing about that". The cook proceeded to say he couldn't make the onions because they would be slimy, we affirmed this was okay. The onions brought we were told the cook had pulled from the French dip pot & reheated. When we said those were not the onions for the sandwich, next we got purple onions the cook had charred on the grill. While we could have been fine & walked away anyway next the cook & other person decided to stand in the doorway to the kitchen & say things like "yeah she got her onions" & "some of these people be crazy". I will be following up with management because for the cost I find this service totally unacceptable. If you want to take a chance at this location...

“gross food and ghetto staff” should be this location’s motto. every time we come to this location (the 1960 champions location closed permanently), there’s ALWAYS an issue. let me first start off by saying idk what the dress code is for staff here but i don’t think it’s 2” shorts and super tight t-shirts. when girls started walking from the back to the eating area yelling and joking around, i thought they were random people/customers. completely unprofessional. i ordered 4 sandwiches and good thing i checked my food before i left bc i only had 3 sandwiches in my bag. when my boyfriend went back in, he respectfully told a girl that it appeared they forgot our turkey bacon club. idk the girl’s name but she’s around 5’3, really slim, and she’s got a rose tattoo behind her right upper arm. she took our order originally & was the ONLY nice person WILLING to correct any issue. there were 2 loud mouthed white girls in the back who kept making loud & unnecessary comments; so my boyfriend then offered to retrieve the food bags from our vehicle to prove that one of our sandwiches were actually missing. the lady with the rose tattoo was trying to diffuse the situation and offered to make our sandwich herself. when i got home, we saw that my sandwich was completely wrong… also, our bread was “toasted” but it (and the rest of the sandwich)...

We were excited this restaurant opened in Spring several years ago but we hardly ever go because even though the same winters are good they are expensive and the service is horrible. Tonight was the last straw. They sent me a push notification for buy 1 get 1 free entree. I ordered on the app like I'm supposed to after several technical issues. When I got to the restaurant I got out of the car because I had checked pick up in lobby. Sugn on the door that said lobby closed go to drive up. Went to drive up 3 other cars in front of me. Finally got to the order board nobody ever came on. Another car in front of me sat at the window for 10 minutes. When he left I saw he small sign that appear to be written by someone from kindergarten that said sorry closed not enough staff. Question one with all the technology to day why can't you update your app to show that you're close so you don't collect people's money and not provide them any food. That's theft. 2nd question why did your lobby signs say the drive-in was open when it wasn't. Still wondering why the guy in front of me sat there for 10 minutes and didn't drive off. 10 minutes I will never get back. Don't go to the store. If I want slots keys again I will go to Kirkundal and 2920 because the manager there is very professional and their...