Bazille — Restaurant in The Woodlands

We went to eat on Sunday, very few tables, so it was not busy. We tried to order two appetizers, the tuna and calamari. They were out of the tuna. The service was slow, refills on water, tea, etc were not easily obtained. Then on to order the entrees ...they were out of crab meat mac n cheese, so my son had to choose an alternate. Food took forever to arrive and did not show up at the same time; When it did arrive, the food was good but the service remained poor. Ironically I heard them "86" the risotto after mine was served...so they were out of that too. At no time did a manager come to apologize or check to see how we were doing. I just couldn't understand how on such a small menu you can be out of so many things, how the service could be so poor when it was so slow and how no one seemed to care. Too bad...when it first opened I really enjoyed...

I'd arranged for 5 of my friends to meet me last night at Bazille's, where I'd eaten lunch many times with wonderful results. My friends said their food was "okay" but mine was awful! I was disappointed that my favorite thing on the menu had been removed. It was a Boar's Head ham open face sandwich with a fried egg on top. How nice to have something different offered by one of the many restaurants here in The Woodlands. It was always cooked to perfection! The waitress said it had been recently replaced by a hamburger. Hmmmm. Last night, the risotto with shrimp was surely a disappointment. The shrimp were so overcooked and hard they were like rocks. The risotto was NOT creamy but so stuck together like a pancake, I had to cut it with a fork. For $18+extra for the shrimp, the best thing I had last night was the 2 glasses of wine...

Brittani is an outstanding server. So pleasant and engaging. I commented to my wife, "When was the last time you recall a server saying it was a pleasure to serve you like ours just did?" We couldn't remember. Of course, we too are at least as pleasant as Brittani was, but one can't always expect that sort of reciprocity anymore. Bazille is lucky to have her and should look at her for leadership and management as she clearly is already leading with her wonderful and friendly positive vibe. Contrast with the "hostess" on station at the time - about 3 PM on Jan 2 - who was rude and dismissive for no reason whatsoever. Brittani saved our first time Bazille experience. Probably ought to encourage that hostess to become a pipe fitter or trash collector so she's not inflicted on...