Shake Shack The Woodlands — Restaurant in The Woodlands

My bf and I went here in Sunday for our first time. There were both positive and negative things that transpired. We will start with the positive.

Positive: The food itself was good. I had the burger with the cherry peppers in a lettuce wrap and my bf had the truffle (I forget the exact name) burger. We shared the truffle parmesan fries. Everything was hot and fresh. The patties were juicy and the parmesan sauce is amazing!

Now for the bad. We opted for the self-ordering pc, not realizing that we could've ordered at the counter (not that it's a bad thing, but I have a point!) the program was easy until it came time for allergy listing. There was no custom allergy option. Since I suffer from an uncommon food allergy, this was a bit frustrating but bit a big deal (at the time). Once our order was placed, I did walk up to the front counter to let them know about the allergy. This is where it went downhill. I informed the cashier that I had a severe allergy, and since I just placed my order, I'd like for the kitchen to be informed (literally said this super polite). The cashier said there was an allergy option on the order kisok. I let her know that mine wasn't listed. I informed her that I have a DEADLY allergy to raw tomatoes. She asked me what I was ordering and then stated mine didn't come with them. I told her I understand, but I'm more concerned with cross contamination and the kitchen staff needs to change their gloves and equipment, just to be safe. I was met with, "annoyed eye roll Yours doesn't come with them, so you'll be okay". I'm sorry, but I worked in the restaurant industry for many years, and I take allergies very serious. I have literally almost died because I accidently ate something that was cross contaminated. The eye roll and attitude was not warranted as I made sure I stayed polite and professional. I do NOT want to be a karen. I despise them, but I'm also concerned about the competency this cashier has, and wondering if it's a training problem, lack of understanding/comprehension, or just an idgaf attitude (which honestly, I didn't get from her. I do give the benefit of the doubt and say it just took a minute for this to "click" since it's a rare allergy. Now, onto the food. For the price of a single patty, I was honestly expecting more than just a McDonald's size patty. They were just small and weren't worth the $8+ each.

I probably should've spoken to the manager, but I didn't. That's on me. I do hope that more knowledge and courses of action are taken a little more serious than they...

My review is based on my delivery experience. Shake Shack menu is amazing, however, based on my experience today , April 29th, 2024. I will NEVER use the delivery service [Ubereats] . I will rather wait to come in person to the store when I have the time.

Attached is the order I received.

The Ubereats delivery person knocked on my door and waited which was off, they usually knock and leave immediately. I told him he can drop the order at the floor. When he was not leaving, I checked the app to see if I selected the delivery where "my order should be handed to me". I walked back to the door and said "you can drop my order on the floor". He finally did.

I got my order and noticed my chicken bite was not included with my order. I chatted support using the live chat, and they apologized. As I was still chatting , I opened my box of burger and realized someone took a BITE FROM THE BURGER!!!?.

Whoever ATE the burger , removed the top of the bun, ate the bottom of the bun and placed the top burn back on the burger [They probably used their bare hands to touch the burger and do this wicked act]. I immediately provided update to the live chat support. The Support I was chatting with, requested for images, of which I provided. When they saw the images and my description of my ordeal. Support initiated a refund immediately. For goodness, I tipped this ubereats $7 for a distance that is close.

I have already sipped from the shake and eaten some fries. I cannot get over the fact that someone might have drank from the shake and toched the fries also with their bare hands. Also , whoever took a bit from the burger, probably also took the chicken bite. So Disgusting!

Trashed the...

I’ve always heard that shake shack was a great fast food place similar to in-n-out and whataburger. I found out that one opened in The Woodlands so I went to try it out. Positives: food was good, staff seemed friendly, and the place looked nice. Critiques: the location is terrible. There is no easy way to get to it besides parking far away and walking a good distance. I went at 2:30pm on a Tuesday and since it is by the mall I still had to park at the top of a parking garage and walk there in 100+ degree heat. This is not an easy place to just go grab a burger to go. I thought about picking up my dog one of their doggie custard things but didn’t because it would’ve just been soup by the time I reached my car, let alone got home. And the prices are outrageous! I paid $25 for a burger, spicy fries (no cheese, just the seasoning) and a root beer float. I paid premium restaurant prices for a fast food quality meal. I’m wondering if all shake shacks are this expensive, or if it is just this location. I wonder if because they picked a location in the middle of other overpriced chain restaurants by the mall, they thought they could get away with with hiking the prices up. Obviously it’s working, because I just paid that premium. But because of the location and prices, I probably won’t be back. The food is not worth it. If I want a fast food burger I will go to in-n-out or whataburger. If I want to go to a restaurant for something big and fancy, I will go to hopdoddys. And all of those places have way better locations. It’s a shame because with more accurate pricing that reflects the product being served and a better location, this place could...