Dunkin’ — Restaurant in Tifton

I call two weeks ahead of time to order a custom cake off the website. Young man takes my order, I hang up. I call back about 3 days before the order is due for pickup just to be sure it will be ready and the same employee who took my order tells me his manager never turned it in. I ask to speak to the manager. I unknowingly end up on the phone with the shift lead that the manager has pretending to be the manager, the employee who took my order, and the actual manger listening in. When I tell the shift lead what happened the actual manager listening in pipes up but only to chastise the employee who took my order for telling me that he never turned it in. I believe the employee who took my order. The manager finally speaks to me directly and says he has turned my order in but that it is supposed to be paid in advance. I say no problem, I was unaware, let me pay now. He says he cannot take payment over the phone and their location is not live on the website to pay online yet. I ask why no one bothered to call and tell me that I needed to pay instead of just not turning in the order at all. He assures me he has turned in the order. I drive 40 minutes to the store that night to pay before they close and when I arrive they cannot figure out how to ring me up. Eventually I end up just paying more for the cake than its priced at online so I can just get out of there. I get there Saturday to pick up the cake... no cake. They grab a standard oreo cake out of the freezer slap my name on it and try to get me to take that cake. When I refuse they call the manager to come to the store. We wait for about 10 minutes, we get a refund and eventually just leave. I never yelled I never talked down to anyone I simply stated what has gone on from the get go which was all true and that I was refusing to take a cake I did not order. About 10 minutes after we leave and head somewhere else to get a cake for my daughters birthday last minute, the manager calls me and I tell him that even though he assured me that my order was turned in, it in fact was never turned in after 2 attempts to order and a late trip to pay for it in advance so to add insult to injury my daughter does not have a birthday cake for her party in an hour. His response to me was that me not having my cake was not the issue it was the way I conducted myself. I cut him off quickly because at this point WOW. I told him he was so far out of line and that after multiple calls, and a late night trip to pay for it that he was most definitely the issue since the cake order was turned in to him and he failed to get it ordered TWICE. I also told him that his staff is not properly trained and that he should be ashamed for chastising his employee while on the phone with a customer for clearly telling the truth which made him look bad. This guy was ridiculous to be honest. I hope the Patel's get this dude in order. This whole experience was a mess and the manager was the messiest part. This happened on 8/16/25. Couldn't leave a new review bc they have turned them off (probably because so many of them are bad) so I edited an older one. BEWARE. We will stick with Publix or our local bakery from now on for any cakes. Prior to this we have also had really long wait times both inside as well as the drive thru, received the wrong food and drinks in the drive-thru, and I have even gotten home with muffins that when we opened them up were completely raw in the middle (uncooked goo). Its safe to say we gave it as many try's as we care to give at this point. This place is brand new and going...

Basking Robins CUSTOMERS BEWARE: Be ready to spend 20+ minutes to get your walk in order served. Very untrained staff, they are out of MANY menu options, our order was incomplete and wrongly served after explaining it twice to the server. OWNERS: You need to fire your actual managers and hire competent managers with a business vision. You right now are losing returning customers and customer loyalty. You are losing money cuz transactions take 20 mins when this place should be a 5 mins transaction business keeping it very busy during all warm season. 20+ Ice cream flavors missing flavor tags makes it a very disappointing experience after having to order an ice cream blindly. We couldn't get chocolate dipped waffle cones because there was no chocolate available. Also no excuses to offer Waffle cones but not having material to make them. I'm seriously considering bringing a Cold Stone Creamery and taking over the whole local market with a professional Customer...

This is my first experience with Dunkin Donuts and I am amazed by the quick service. Despite there being 5 groups in line ahead of me, we got in and out within 7 or 8 minutes. The specific donut I came in looking for was unfortunately not available at this store but there was still a wide variety available. It was a Buddy the Elf Donut. All in all it was a good experience and I left with a smile on my face. The actual donuts were pretty good, I recommend this restaurant. As it is a new store and today being its Grand Opening, I expect my opinion will change in time. I arrived at the store moments after someone had vomited in the entrance way. The managers and workers were on top of it immediately and cleaned it up fast. This did not...