Subway — Restaurant in Tigard

I just had a baby and placed an online order for my mother to pick up. Not only has the construction made it close to impossible to find the entrance, but people in other storefronts did not even know it was open. My mother is hard of hearing and stated so, and was yelled at and disrespected by one of the two employees there (one was tall, one was short - the shorter employee was the issue). My order was for Jennifer W. and my mother used my full last name. She then had to call me so I could tell them by phone what my two sandwiches were because apparently one of them and my full last name (vs the initial) was not sufficient. The shorter employee proceeded to yell at my mother and walk away while she was talking which for those with hearing disabilities makes it near impossible to understand. When my mother got home she was close to tears and shaking. It is never acceptable to be rude to customers, especially when they have a disability. On top of that, somehow one of the sandwiches managed to have soggy bread and wilted lettuce. I won't be returning to this location any time soon, that's for sure. Your employees need to be trained on how to be respectful to the elderly and disabled. It really should not have been that much of an issue if she said Jennifer Weston instead of Jennifer W... I...

Placed online order. It was confirmed complete with order number. Showed it had been charged to my credit card. It showed it was ready so I went to pick it up. Was told there was no order. Showed them it showed not only it went through put was charged to my card and showed ready to pick up. They were quite rude about it but finally came up with a printout that the order was canceled. Complete opposite of what their website was showing me.

What really upset me, besides everything so far, was I asked them to make the order and I would just pay for it. Just like anyone else walking into the store would do. Tell them what you want and pay for it at the cash register. They refused!!! They would not make my order. I asked to place the order there and they refused me.

I checked my credit card when I got home. My order went through as the charge was there. But it was almost immediately refunded. If you don’t want to take online orders then don’t take them. But taking them and deciding to cancel them makes no sense. And refusing to sell in store to some customers, but not others…. do I really need to say more on that???

And there’s no way to contact anyone higher up as Subway has gone to complete AI response when you try to reach someone. You cannot talk to a real person on their...

Please beware and never visit this store. Today, I was absolutely craving a rotisserie chicken sandwich, however, the guy that was making my sandwich was absolutely horrid. Just so you are aware, he is a skinny male with dark brown hair and a dark brown beard. He had just come out of the restroom after spending about 10 minutes in there. Once, he came out and went back behind the counter, I noticed that he was moving very slowly and could barely keep his head up. When it was his turn to make my sandwich, he uncomfortably started at me without saying one word. He also kept mumbling and forgetting Simple instructions that were given to him. He kept moving his shoulders up and down and his head was just kind of slumped. His behavior is not a good look for the Subway chain. I am convinced that either this guy is on some heavy drugs, or is a severely recovering addict. He is the manager’s son so I guess that’s why they put up with his behavior. I would recommend that he be gone ASAP. I would never want someone like that to be handling my food. After carefully reviewing his unsettling behavior, I decided to leave. I’ll never be back to...