Papa Johns Pizza — Restaurant in Titusville

I have an 8 year old son with severe dairy allergies, today his second grade class is having a pizza party, but he is unable eat the pizza the school orders for this. So, yesterday at around 3:45 PM, my wife placed an online order with Papa Johns in Titusville Florida, for a small pizza without cheese that my son could take to school so that he would also have pizza with his class. The order was set to be delivered at 5 pm. At 5:20 PM the pizza had not arrived. My wife called to check on the status, The representative was very short answered and with a rude voice said, "Your order is on its way!" After 5:30 PM, the pizza still had not arrived my wife called again and asked to speak to the manager. The individual replied with a rude sarcastic voice, "Well, what is your address?" I then got on the phone and told the individual that my wife requested to speak to the manager. The rep then abruptly told me in a raised voice, "I'm THE MANAGER, AND IF YOUR WIFE WOULD GIVE ME THE ADDRESS OF THE ORDER LIKE I ASKED, I WOULD TRY TO HELP!!!" I then asked for his name, he replied loudly, "IT"S SHANE!". At this point, I was very upset at Shane's lack of courtesy and respect. Shane would not allow me to talk, he continued to speak over me and would not listen. I nearly drove to speak to Shane in person but did not, to avoid confrontation. My wife and I have never in our lives been treated with such blatant disrespect as we were by Shane, the manager. We've ordered frequently from this location over the last five years that we've lived here, but will never again, not as long as Shane is working there. (On a side note, I would like to apologies to the delivery woman, because of my frustration with Shane, I was unfriendly to her and refused to...

The company needs to go back and re-educate the employees on germ precautions because on 9/25/19 @2115 (Titusville FL ) I had a incident with someone who not only took my order but check me out as well. I went to the store to get my order, the gentleman was rolling the pizza dough. He came to me to check me out, remind you I told you he was rolling the dough, didn’t wash his hands or anything. He came to check me out, took my money, wipe his nose, give me my change, get my pizza, my receipt and preceded to go back to the pizza dough he was rolling. All of this happened in front of my eyes. I was in shocked. I work at a hospital and it is mind blowing when you know the type of germs and viruses that is out there that we can’t see. I asked him if he doesn’t think that he should go and wash his hands. He tried to convinced me that washing hands isn’t necessary because the pizza is baked at a certain degrees. Now tell me how nasty is that when he was wiping his running nose. I told him he can take the pizza back and give me my money. Then he said that he can remake it. I don’t want a pizza remake from him that he already rolled how many other doughs so the question is how many times has this happened????

We need to be confident in the food is being provided to us and not having to worry about getting germs/viruses...

I ordered a pizza from papa John’s on 4/20 around (11:34am). The pizza arrived at 12:11 doughy and lacking one topping totally. I understand that the order was called in 30 minutes before close. If this was not enough time to cook the company shouldn’t be open this late or taken my order. All this happened Saturday night. I call to complain and get no answer because they were closed, so I called Sunday morning and get a manager who is rude, argumentative and not willing to solve the proble or hear what happened when she was not there. (Papa John’s is a team oriented company and with that she could have contacted another team member to find out what happened.) First she wouldn’t even hear my complaint and then was not willing to give me the managers name from the night before. She hung up on me without giving me the GM’s number or at what location he will be at on Monday (that’s who she said I had to talk to) I really was taken back by her overall rudeness and disappointed in the overall in customer service at...