Arby's — Restaurant in Tomball

Arby's has always been out family favorite, but this location is always a ghost town for a reason.... Here are a couple of our visits. They have a special that includes 2 French Dips for $7. It's on both the street sign as well as the drive thru menu. We order 2 pairs. They actually got it right this time, understanding that we wanted 4 sandwiches. However, our total was WAY off when we got to the window. After reminding her of the deal on all the signs she adjusted the price and we paid accordingly. Once the food finally arrived I counted them and confirmed everything was there. Upon arriving home we opened our wrappers to find the saddest little sandwiches we had ever seen. This was definitely not a "WE HAVE THE MEAT" moment, for certain it was a "WHERE'S THE BEEF?" moment. As for the au jus, well let's just say we had to pour all 4 bowls together in order for one of us to be able to use it. The rest were out of luck. Attention store Manager DONT offer the deals if you are just shorting the food to make up for a price break. That's just wrong.

The week prior we stopped in to place an order, the order taker just couldn't understand what we wanted. I asked for a kids sandwich and she didn't understand, so I tried explaining that it's the roast beef sandwich size like in a kids meal. We went on and in trying to explain and were completely frustrated by the time we paid and got our food so we rushed home, only to find out that she charged us for addiifood that we didn't even...

I have eaten at this location frequently over the last six years. I always park along 2920 in the front lot of the building. The last two times I have tried to enter the front door, logically, and it has been locked. I then have to hobble around to the side of the restaurant to get in. I mentioned the locked door and was told they lock the doors "after hours". It was 7:20 p.m. on a Friday night. I was told they lock the door at dark. Right now that is around 6 p.m. Hardly after hours. They then stated that homeless people come in the front door. I expressed surprise that Tomball had such a severe homeless issue. I hadn't heard or read about it and I frequent restaurants along the 2920 and have never heard of the problem lmentioned locally. Either way, the reasoning is questionable and weak. May sound like a trivial issue, and it probably is, but I won't be returning to this location. They are as slow as molasses in winter anyway. Used to be a good...

I am not from this area. So when using the app, somehow it suggested that I order in another part of town. Well... I have to tell you that I submitted a request through the app, and the area manager called me up within 25 minutes! And he offered to refund my money from this store, so I wasn't basically paying twice. I am so impressed with the customer service. My daughter loves eating at Arby's, and this just made us loyal customers because of the customer service alone! This is how you do it when there are technical errors. The kindness that was shown towards me made me feel so much better. I'm dealing with a lot of extra stress right now.... so this eases my burdens.

Regardless of all that, the food was made quickly, and it tasted fantastic as usual. The Greek gyro is the BEST thing on the menu! The dining atmosphere was very nice and they played music from my decade... so that was a treat as well.

Thank you, Sam, and thank...