Moe's Southwest Grill — Restaurant in Town of Amherst

Where do I even begin?

We walked into this outhouse masquerading as a restaurant, and not even a murmur of "welcome to Moe's" was uttered by the troupe of teenaged incompetence you've amassed to represent your brand. This would generally be a very slight and petty discrepancy to observe, but it was more of an indication of the experience my wife and I were to have at your establishment.

We both ordered our meals and noticed- two of the four employees wore the label "shift supervisor". While at the time we found this to be an absurd ratio of supervisors to general workers, perhaps there exists a need for even more manager oversight. Or, at least, a shift supervisor over the age of eighteen with even the slightest understanding of customer service, as this clearly was not the case here.

We moved down the line to cash out, and I watched my quesadilla as it continued to sit on the grill for far too long. Surely it isn't standard procedure to neglect a customer's order; leaving it alone on the grill, abandoned and deserted. Fortunately, one of the "shift supervisors" suddenly rushed to remove the item before it ignited.

We asked for a tray, only to be told Moe's no longer uses trays or baskets. This may be unfortunately true, but I hardly think it's an excuse to abusively slam both of our meals into the to-go bag as if it's a game winning touchdown. If I wanted my food delivered to me in one pre-smashed conglomeration, I would have ordered one of your grotesque "bowl" meals.

Then, it was time to find a seat. This was a difficult task, seeing as about 60% of the tables were occupied and another 35% looked to have never been cleaned since their installation. This was not the noon lunch rush, where basic housekeeping is foregone- this was 3pm in the afternoon.

After finding the least disgusting table, we tried the soda machine. What a surprise- this was neglected by staff, as well. Nearly all beverage choices expelled a foamy mixture of air and syrup. This is not just caused by "air bubbles in the soda line", as one of your expert employees attempted to point out. This is a sign of debris accumulation and lack of sanitation.

We moved onto the salsa display- a sickening collection of various tomato-based slops. The hardened crust cemented to the sides of the containers and the semi-clear top layer of tomato mucus were enough to steer us completely away.

This was inconsequential, however, as the nachos were stale anyways. The usually warm and crispy chips were cold, dull, and lifeless. Were they returned by a previous customer?

And then- there were the entrees. Surely these items will eclipse the otherwise horrible experience at Moe's thus far, right? Haha. No.

My quesadilla was a bit burnt- which I expected. This would have been acceptable, had it not been for the pure chicken gristle of which it seemed to be comprised entirely. The item was labeled "White Meat Chicken", but the consistency was tougher than a $0.50 steak. Couple that with the flimsiest fork I've ever seen, it was a meal not meant for consumption.

My wife's meal (a burrito) was barely edible, as well. A haphazardly folded shell paired with 11% lean ground beef that tasted like its been aging since Prohibition is about as appetizing as the paper bag it was thrown into.

The bathroom was, of course, an abhorrence. The amount of debris accumulation on the floor drain suggests food is prepared and/or cooked in the same room. Both dispensers were empty. The toilet was filthy. This was sort of comforting, as it was at least consistent with the rest of the experience.

When we went to finally leave this nauseating restaurant, we weren't even able to discard our trash, as both garbages exceeded maximum capacity (hours beforehand, from the looks of it).

What else could there really be? Every aspect of our meal was terrible. The only possible redeeming facet of this restaurant experience is that we found close parking in the lot. Although, why wouldn't we with such poor customer...

I've eaten at Moe's twice this week as I'm in town for a short period of time and have an old gift card that has to be used before I go back to Miami. Earlier this week I ate at their North Buffalo location which was great everything from the service food and restaurant cleanliness was exemplary. Tonight I ate at the Amherst location and it was a very different story. I walked in not to be acknowledged at all. Their traditional "Welcome to Moe's" was nonexistent despite having a full staff behind the counter. In fact I stood there even though there was no one else in line only to watch the girl behind the counter put together 4 burritos from an online order even though I was a party of one and right there. In fact it took so long I started to wonder if I was better off putting an online order in while I was standing there. After being acknowledged finally she did apologize for the delay so I will give her that. After going through their counter service assembly line style for my burrito bowl, I proceeded to find a tabl as I was dining in. Despite being 70% empty every table in the dining area was completely filthy and there was no one cleaning in sight. After picking the least filthiest table and cleaning it myself I walked to the salsa bar to find that ridiculously filthy as well. Spilled salsa all over the place that looked like it was sitting there forever and near empty salsa bins. There was even a random plastic salsa cup that was obviously touched by another customer sitting in my favorite El Guapo salsa (see picture), completely unsanitary conditions. As someone who is typically far from squeamish I was concerned about the conditions I was eating in this evening. Cold staff, pig stye dining room, and the food was, well its Moe's food. Not necessarily gourmet but what you would expect. Very disappointing to see a restaurant seem like they could care less about customer experience especially when they have so much competition in that Niagara...

Beware an upcharge & unfried chips!

Got out to try something new, out of the norm, so walked in here. Employees were moving a bit slow but after many people walked in after, they seemed to pick up the pace. "Welcome to Moes" was absent most of the time, heard very sporatically whether someone came in or not. Line backed up fast when what seemed like an out of store order came in with more specifics than a starbucks coffee...felt bad for the trainee making it.

Placed my order very easily and thats when I noticed the employees lacking communication cohesion. They never talked to each other, just went off a sharpied note on foil. None of the sauces were labeled and I did not see any list like I did with available veggies (may have missed it though).

Finally, up to pay. Watched as the cashier took my bag and put it in with the customers bag before me. Another employee caught it before I said anything. Then after paying and getting home, I realized the receipt charged me a steak, not a chicken, which was an upcharge of $0.50 even after the employee told the cashier twice it was a chicken homewrecker. No wonder chips are free, they arent even fried fully. Peppers and onions were cold. Burrito total was okay but not the wow I expected, especially with the time I waited in line. Even with the coupon survey on the receipt for $2 off next order, I cannot see myself going through that again...and Im one to always give a second chance. ...