Sbarro Palisades Mall — Restaurant in Town of Clarkstown

Two days before Christmas, came here with my fiance for some pizza. The displays look like they were hurting. Clearly not fresh. But we wanted pizza quick so we tried She ordered a pepperoni roll. We found hair in it. After asking for a refund an employee insisted on replacing the roll. After asking for a refund again, he took the replacement, threw it back on display for resale after reheating it, and blasted us for making him waste two rolls. After being refunded cash cause it couldnt go back on the card, we left extremely frustrated. On the way home we realized the cashier who didnt care about anyone unless she knew their name, had not returned the credit card to us. Granted, that is our fault for not noticing and leaving upset, but good customer service is making sure the people paying for your service are leaving happy even when things go wrong. There are plenty of other options in the Pallisade Mall for food with quality product and friendlier service so do as we will and skip this place. There's also a Target on the 4th floor for anyone who wants pizza, I think Ellio's is on sale. Also wrote a letter to their customer service website with contact info so I am very curious how they handle this. Will update once it happens.

**Update: Contacted customer service on 12/23/2019. Have not heard any response other than the generic one posted on...

Food was good here but the older gentleman is a little rude. They wouldnt give us tap water when i asked which is ok with me but instead of saying we dont serve it for free etc. he just pointed to the water they sold in bottles. I had a chocolate milk as well which was also 2 dollars and a rip off for...

Nice italian food chain offering , pizza to pasta. Very tasty , not a fast food restaurant. Heros to salads and desserts. All foods prepared fresh, staff very friendly. Sbarro has been around for well over 30 years, family owned and now a franchise. Its a great stop for a nice Italian dish , or...