Wendy's — Restaurant in Town of Hamburg

I just ordered on the app. A combo, some nuggets and another sandwich. Pull up, ask to change my drink (app doesn't have free style) and she says I don't have one. It's on the screen, I can see it. She finds it, asks what I want, and I tell her "mellow yellow zero with peach flavor". She asks me to repeat it 3 times. Fine. Let's get it right... I pull up and she hands me one without peach.... The combo sandwich was the best item I got. I was able to remove the rock hard bottom bun from it's time under the heat lamp. Whatever. Happens. The chicken sandwich, I couldn't bite through... it was so over cooked. The nuggets were also rock hard and cold. Clearly, incredibly old. No one would eat them. And she didn't include the dipping sauces. Or a straw for my drink.

I'm cool with a mistake here and there. But with this girl, there's nothing right. And the kitchen is putting out literally...

Manager on night duty on August 26th passes the buck and doesn't take accountability for staff not placing fries that come with meals in the bag , manager on duty feels that isn't on him and staff because I used a delivery service 🙄...that is absolutely horrible and non management response; he offered no solution, did not listen , spoke over me ignoring how to properly respond, no matter what if folks come in or use a service, everyone who encounters and handles orders shares responsibility , in my line of work, I fill online orders too, my co workers and I hold ourselves accountable. And when errors are made we make the appropriate response to better serve our customers...Do better with hiring folks who have decent character traits, who are professional for real, and who knows how to handle and...

Never will I spend another penny of my hard working money at this place. Sucks because it was convenient. I have been a loyal customer to this specific location for many years. I always donate. Always buy the stupid frosty tag. Today was a long day of lax with kids. It’s late. My daughter wanted a jr bacon. Get all the way home and find a piece of plastic and hair. What the F? I called informing whom ever answered the line. Lost my cool a little bit but I did apologize. I also let her know that I’m not calling for a refund and I sure as hell wasn’t coming back for a new one. It’s crazy to me that we just hire anyone now because we’re desperate. No one wants to work anymore and they sure as hell aren’t paying attention. Too busy on your phones and hittin the vapes. See ya never Wendy’s...