Frank's Steaks — Restaurant in Town of Hempstead

Frank's Steaks: A Dining Disaster

From the moment we arrived, our experience at Franks Steakhouse was a comedy of errors, only it wasn't funny. Our initial encounter with the manager/host set the tone for the evening – rude and dismissive. A simple request to add two people to our reservation for five was met with a dismissive "I could care less" and a visibly annoyed demeanor. More people mean more business, right? Not a concept they seemed to grasp.

Once seated at a rickety, wobbly table (we weren't the only ones with this issue; another table actually toppled over – twice!), our server seemed to vanish into thin air. Despite arriving at 5:45 pm and ordering around 6:15 pm, our food didn't arrive until an hour later. A packed restaurant might justify this delay, but Franks was far from full. When our steaks finally did arrive, the temperatures were all wrong. Our rare and medium steaks were cooked to medium and medium-well, respectively. The bone-in cuts were charred, bordering on burnt, a clear sign of poor cooking techniques. While the steaks still tasted decent, the presentation was subpar, especially considering the price point (take a look at the pictures). For what they charge, Franks should invest in more skilled chefs.

The drinks were equally disappointing. Our spritz, margarita, and chocolate martini were all watered down, the cheap liquor leaving a bitter aftertaste. The "lemonade" tasted suspiciously like Minute Maid, overly sweet with barely a hint of lemon.

In short, Franks Steakhouse is an establishment best avoided. Save your money and your appetite for a dining experience that doesn't leave you feeling ripped off and disappointed. There are plenty of other steakhouses out there that actually value their customers and serve quality food and drinks. Don't make the same...

Disappointing experience at Frank's Steakhouse in RVC – Poor Service & Unprofessional Management

My first visit to Frank's Steakhouse in Rockville Centre was one of the most disappointing dining experiences I’ve had. From the moment we arrived, the manager’s attitude was unprofessional and disrespectful, especially since we were not Caucasian. We had a reservation for five and when we arrived requested an increase to seven people. The manager was visibly upset and responded with, "I don’t care, this is not my business."

The service was equally terrible—our server was inattentive, prioritizing other tables while neglecting ours. The table was unstable, causing another couple to spill their wine twice. Instead of properly cleaning the mess, a busboy used cloth napkins to wipe the floor instead of getting a mop.

Despite the restaurant being mostly empty, our food arrived extremely late, while tables seated after us were served first. The restrooms were poorly maintained, with watered-down hand soap and an overall lack of cleanliness.

While the food quality was decent, it doesn’t make up for the awful service and unprofessional environment. This is nowhere near the level of top steakhouses like Peter Luger’s (Brooklyn/Great Neck), Gallagher’s (NYC), Delmonico’s (NYC), Prime House Steak & Sushi (Garden City), or Holstein’s (Ronkonkoma)—all of which provide exceptional service without discrimination.

Frank’s Steakhouse needs serious improvement in both customer service and management professionalism. I would not recommend dining here if you expect a welcoming, high-quality...

I had heard from a very good friend that Franks Steaks in Rockville center was having a happy hour. After I spoke to one of the pleasant employees on the telephone, I decided to make my way down early in the afternoon, hoping to get a seat at the bar. As it turns out, Franks has a happy hour Monday through Friday from 4 o’clock to 7:00 PM when I arrived, I was greeted very cheerfully by the bartender Jonathan who did an outstanding job of making me feel comfortable, although I was by myself and I do enjoy talking with strangers But I do want to point out is the $10 appetizers and the $10 martinis and the $10 mixed drinks as well as their specialty menu of drinks with an outstanding selection for happy hour, but what blew me away was the three dollar cans of beer. I tried a few of the appetizers Really enjoyed the wings and without question the $10 skirt steak sliders which to me seemed to be the best bang for your buck. With little doubt in my mind, I think the skirt steak sliders were filling and delicious. Best buy you can find anywhere on any of their menus. Frank’s is known for their skirt steak and for a little snack in the afternoon filled me up really nicely. I’ll be going back weekly And since I live so close probably will go back two or three times a week to catch snacks and our meals I don’t know who started this happy hour thing at Franks but make sure you...