Little Sugar Shop — Restaurant in Town of Hempstead

I initially posted this review in July: "Never tasted a cake that I didn't love. Their delivery service post-COVID is excellent."

I've downgraded my review today due to the horrible customer service that I received from them this afternoon. I attempted to place in order in person, as their website does not have all of the selections that they have in-store. I wanted to purchase their three-layer dulce de leche cake, but the cashier insisted that I place my order online in spite of the fact that I've placed three orders in person over the past three months without any incident. I expressed my concerns over the limited online selection and she summoned her boss.

The "boss" on duty proceeded to yell at me because I'd wanted to place my order in person, even though I tried to explain that I've placed it in person before (post-COVID) and that I was going to pay for my order right then and there. At one point, she clapped her hands at me as if she were training a dog while yelling at me that there were communication issues on my end and that she didn't want to help me at all. She continued to yell at me even after I'd requested that she stop and I ended up leaving the bakery in absolute frustration.

As a customer of theirs for 18 months who has never had any issues with them before, I was treated deplorably and will ensure that I will never frequent their establishment ever again. I highly discourage anyone who expects respectful customer service--whether you are a first-time customer or a long-time customer--from ever ordering anything...

I should’ve known from the poor customer service reviews how this would’ve went. This is my first time coming here. I was doing an Easter egg/scavenger hunt for a birthday celebration at the end this location was the last leg. I purchased three cupcakes and gave a bottle with a note inside and gave specific instructions that someone will come pick this up no matter how long it sits on the shelf. I was told all I needed to do was give a name and everything else would be OK. I purchased it on March 7th on March 11th when the person went to go pick up the item she was told there was nothing there for pick up. When I called the store a few minutes after one of the employees not the employees I purchased the items from but another employee said she does not know where the items are so I asked to speak to the owner. After a few minutes, surprisingly the owner actually called me back to let me know the employee that I purchased from. “Didn’t think anyone was coming to pick it up and it’s been a week” mind you I purchased it on March 7 and today’s date is March 11. From reading all of these reviews and having my own experience, I’ve never met the owner in person, but from my experience, the employees will be the downfall of this company. This was horrible service. I will be coming from my refund tomorrow. And never coming back here again. P.s your cupcakes are dry but the...

I was very disappointed with the customer service that was provided. My mom called me asking me to pick up 2 dozen cupcakes for a birthday party we're attending. From the start she had told me that they had given her a bit of an issue when she asked for three flavors of cupcakes (8 of each) but I've always admired their cakes from the windows so I figured I'd still go in with an open mind. I went in to pick them up and I ended up waiting 15 minutes for the cupcakes to come out. We had ordered 8 dulce de leche, 8 vanilla & 8 guava. When they came out they all looked the same.... I asked them how I could differentiate between flavors, that's when they started giving ME the attitude. Then they said it was my fault because we asked for cupcakes with white frosting and red and black sprinkles.

I wasn't interested in arguing so I told them that it was just feedback and that next time they should just label which section is which so that they don't have this issue. But of course the woman had to have the last word when she said we should be happy that the order was even completed at all because it was ordered in the morning.

In short, the cakes are beautiful but the attitudes are horrible. This will be my first and most likely last time I'll be returning to this place. Hopefully the cupcakes taste better then the energy I got from the people...