Subway — Restaurant in Town of Malta

Subway is a quality franchise, but this particular Branch is lacking in every aspect of the food service industry. The staff is grossly incompetent, taking forever to comprehend or make even simple orders. While making the sandwiches unless you pester them to continue to add components they’ll give you stingy portions, no doubt at the management’s direction that somehow saving 3 slices of tomato is going to affect the profit margin. Also for a franchise whose slogan is “Eat Fresh” their breads and vegetables are often dry and obvious left over from the day before.

My personal nail in the coffin for this particular branch occurred on the evening of 11/25/09. I went in and ordered a meatball sub, the young girl behind the counter made light of how plain a choice that was, but there’s nothing wrong with that, trying to make small talk and failing is nothing a customer should get in a twist over. It was when she mentioned that she was told by her doctor that she should not go to work(because of contagious disease like flu symptoms) but was bored and wanted to come in anyway and that her manager was OK with this is what I took issue with. The person preparing my food explaining that she was contagious and that it was ok with her manager that she was still coming in is unacceptable to me. I should really have called the department of health but instead all I did was throw out the sub. In retrospect the girl didn’t give me a receipt either so I can’t complain and get a free sub but at this point I don’t want a free sub from them. I’m never going back to...

I ordered off the subway app, I ordered $31 worth of food from Subway I thought it was weird that the order didn't show up in my subway app under order history or I never got an email confirmation like most apps do I go into this Subway location in Malta New York with a level head I ask the person after I don't see my order on the shelf if they got an ordering for Kyle And she says all unfortunately don't I said oh I said I placed an order on the app but I never got confirmation for it and it charged my credit card I showed my bank statement immediately and the two workers inside said there was nothing they could do for me and I needed to call my bank after I asked them for them just to make me my food that I ordered to make me whole again they still refused to make the food and told me to call my bank I called my bank My bank said there's nothing they can do and it's on subway now my account reflects $31 and I have no food this is not the way to do business Subway you can't just charge people and not give them the service they paid for very very very very poor experience will never come back to Subway again and I'm out $31 I would...

If it wasn't for the two girls working there I would give this a negative review if possible. The hot oppressive conditions inside that store is inhumane. I was in the store for maybe 10 minutes placing my order and literally had sweat dripping off me it was so hot. I think the owner should look up the laws and regulations of OSHA because I am sure working in that type of condition is a violation and we will soon find out because they are the next people that I contact. To the employees at work there you are all unbelievable and do a great job and some of us customers care about your safety and welfare even though apparently your...