La Herradura — Restaurant in Town of Mamaroneck

I HATE to write negative reviews, but this is a sorry excuse of a poor run establishment. My wife made a reservation for 20 people for Easter at 11:00 for a baptism party. She went back and forth over the details with a girl named Maria two months ago who spoke to her boss and said it would be $25 per person and we could bring our own cake. She just called the restaurant right now to confirm our reservation and was told by Maria that it was cancelled. She asked really? By who? Maria said I don't know, one of the staff members told me, my wife went on to explain that that was a mistake, that we certainly didn't cancel. She asked if we could simply be accommodated anyway. Well she proceeded to say they would be closed, so that wasn't possible. She asked to speak to the manager, Maria said she was the manager. She had no remorse whatsoever! The day before our baptism party and she could just care less. If they wanted to close they should've just been truthful and called us to let us know in advance. Instead they chose to be dishonest. How dare thy leave a loyal customer without a place to go, one day prior to an event booked two months in advance?? I will NEVER EVER enter this establishment again and I'll let all of my family and friends know to...

I have to say, I've worked at many fine dining Mexican restaurants, I've eaten in many Mexican restaurants, and I can say that this place is in my Top 5 of best and must try! First, you are greeted with a smile and everyone says hello. Once you sit you are able to really take in the amazing ambiance of the Mexican culture, from Aztec miniature statues to other beautiful art work. The service was amazing, very kind and friendly staff all around, we had our waiter and when he was busy, other people came to check on us or ask if we needed anything, that is A+ service. Now, the FOOD! It was tasty and amazing, the steak was cooked to perfection, even the chips which you can tell they make there, were amazing, but their salsa was to die for. Their plantains were fried to perfection, I recommend having them add graded Mexican cheese over it which really adds to the flavor. The fried ice cream is a stunner, they do it Flambe style which added to the great evening, it's prepared on a dish of rum, lit, and then drizzled with chocolate and raspberry. This place is a must try, they know how to run a business and it shows with every detail, every dish, every...

Absolutely horrible service! Waited forty minutes to be seated. Was first in line. A couple who arrived at least 20 minutes after me was seated about 10 minutes before me. This is the second time I have eaten here, and it is the second time the service has been awful! To make matters worse, I paid the bill with a gift that I had purchased from them in September of 2020. The waiter came back and said the card was declined and never activated. Fortunately, I still had the receipt with the gift card from when I purchased it. He went away and came back saying the gift card has to be used within a year. I asked to speak to the manager. I asked him where it stated this either on the receipt or on the gift card. He said it did not. I asked how would I know that then. He said it is their policy. I then asked about the New York State law that requires gift cards to be valid nine years from the date of purchase (it was actually five years when I purchased it, but has since been increased to nine.). He again told me that their policy was they are good for one year. Not only is their service AWFUL, BUT THEY ARE ALSO VIOLATING THE LAW! His response...