Wendy's — Restaurant in Town of New Hartford

My son and I went to this Wendy's drive-thru. It was a terrible experience. I was spoken to very rudely by a young man and a young woman while trying to give the order. The man put my sons drink as a medium and my son asked if he could make it a large. The man never said anything and took the order off the screen so it only showed advertisements. We continued to wait for a couple minutes. Finally, I had to yell, HELLOO... At that point a female came on and with a lot of attitude yelled, "HE IS FIGURING YOUR ORDER!!" Yup... knee jerk reaction, I yelled at her to not have that attitude with me! At that time they told us to go to the window. As I was handing the card to the young man I told him to remember, it is his customers that are his pay check. He shrugged and said, "I dont care." There were 2 females standing there with him. When he said he didn't care the females started to laugh. I told him I needed to see the manager but he wouldn't get the manager. I finally told him I would just call corporate. After leaving I noticed he didn't give me my receipt. I called the store asking for the manager. I recognized the girls voice as the one that was rude to me on the intercom. I asked her for the manager... she implied that she was the manager by saying, "what?" I asked her for the store number, she told me it was, 362... this morning I called corporate and explained to them what happened. The lady on the phone with me informed me that the store number is actually, 592. I would never recommend anyone go to this store. The employees are...

I just had the worst experience ever at this Wendy’s. Me and my daughter wanted to go through the drive-through for a late dinner. When we got there, we waited in line for over five minutes for one car possibly more. Then they pulled up real fast and ordered a biggie bag And drove right off in 30 seconds or less. So we pull up and we were waiting for 10 minutes before we started complaining and then the person on drive-through spoke up and tried to say there was only two people working. So we waited five more minutes and cars were pulling up and driving off. So we decided to go inside and order our food when we got our food. My daughter’s order was wrong. She ordered a loaded fry and they gave her fries. But we didn’t want the argument so we just decided to go with it. We got out to the car and she ate her burger and I ate my junior Bacons. I went to open my chili to eat it and found out that it was only 1/3 full. This was obviously because of the argument that we had from waiting so long, so I presented my cup of chili to the counter girl and told her it wasn’t full. Please fill it up and she did. So I put the top back on and begin to leave without any problem whatsoever. Then as we were going through the door, the manager yelled out that I was a liar. The truth is that I feel like we were targets of racism. Everyone in their store is black and we are Caucasian and I feel like we were treated differently because of our skin color. This is a terrible place to eat anymore sinceD.E.I. Wendy’s has really...

At my last straw with this place, no pun intended (maybe just a little pun). I have been going here for a long time each time I go out of town to get some spicy nuggets and fries. Without fail, something goes wrong every time. They are consistently rude, I wait for eternity for somebody to take my order, I wait for eternity for my food to be done, sometimes no ranch/sauce, most of the time no napkins (great for a road trip), often I receive regular nuggets instead of spicy, frequently cold limp fries, and so on. Pretty much second, third, fourth, etc., chances all the way down.

Today, I waited patiently in line for my turn, only to be confronted by, "sorry we're closed" at 959. I just waited all this time to order for nothing? No good comes from arguing, so I left and went next door to Burger King, which is historically one of my least favorite fast food places. Surprise! Burger King was fast and friendly and the food was fresh and tasty. Thank you to BK for rescuing me from my road trip snack craving, and I'm done dealing with this Wendy's for good. I guess I have a new...