The Interlaken Inn & Restaurant — Restaurant in Town of North Elba

Went to dinner and waited WAYYYY too long for food and terrible service. We were a group of 6 adults (Grandpa, 2 couples and auntie) with 4 children. We have been going to the Interlaken for the last 20 years (some of us even longer!). Always a highlight of our visits to LP. Unfortunately, we cannot see ourselves returning.

I preface this review with the fact that we went in January and had an AMAZING time. When we went in February, it was a total disaster.

Waitress forgot menus, didn't put in orders timely, never refreshed waters, forgot to bring popcorn (it did come out 2 hours after we sat down because one of us asked for it when they were serving other tables), and never asked about drinks after the first ones were served.

There was one other table in the dining room with 4 people whose service was as slow as ours, and a few couples in the "porch" area just of the dining room who were in and out.

Our reservation was for 6:30, and we sat down at that time. I immediately ordered a bread apetizer (it's bread and butter) for the children which came out promptly. That was the only thing. About 10 minutes later, we ordered a second bread appetizer. That second bread apetizer took over an hour to come out (after 7:45). Six of us ordered soup. They served one soup to three of us (8:15), and 20 minutes later, another soup was served. It took 1 hour and 30 minutes for them to bring a buttered pasta appetizer for two of the children (who ordered it as a side to their Wagyu steaks which were served 20 minutes after that around 8:20). Ten minutes after the pasta, one kid's meal was served (chicken tenders), and 20 minutes after that, another kid's meal was served (a hamburger). We were clearly being ignored to the point where we had to walk into the bar (we were in the dining room) to order and collect drinks. They have always had beignets on the desert menu, so when the last of the adult dinners were served, I asked for 2 orders to be brought out (understanding that everything else had been so delayed) for the children. As soon as we finished eating, I asked the waitress if the beignets were ready, and her response was, "oh, I didn't put them in, it will only be minute". At that point, we declined and asked for the check. We had to pay the 20% service fee for large groups. I hope they appreciated it because we will not be returning.

Thank you to the bartender (M) who is usually a waiter. He provided much needed comic relief to the situation, but it was still frustrating. It's painful to have an experience like that at a place we truly enjoyed visiting, but to which we will likely...

This review is about the restaurant only.||We didn’t stay at the inn.||I was planning our 10 year wedding anniversary. I was looking around and found this restaurant. I called and left a vmail. I received a return call to confirm, and had a conversation with the owner? I was very much looking forward to attend a special dinner with my wife. The decor looked phenomenal. The food has positive reviews. The owner had spoken to me about a cozy nook that is private and romantic. It sounded picturesque.||The food was ok.||The service from the front staff and our waitress was phenomenal.||My disappointment comes from the atmosphere and ambience.||We were stuffed into a front room that looked like a porch out of the 1970s with 2 other couples. The couples were lovely and celebrating their own celebrations.||I’m disappointed I didn’t get the romantic vibe I was hoping for that the owner spoke of. I saw some fabulous tables in very romantic areas of the inn I would have loved to sit with my wife, like the fireplace.||I felt shunned despite spending 200 plus.||To each their own, but for coming out to lake placid once a year to celebrate my marriage, I don’t think I’ll be returning here. I feel slighted and it doesn’t feel good. I’m sure others have had better experiences. Lucky them. I could keep this private, but I think the restaurant should be aware they need to be cautious on how they communicate to their patrons and future diners. I’m sure the inn itself is cozy: it looks super cute and the house staff was extremely friendly.||Mr owner, don’t promise super romantic and stuff patrons in a corner. The ambience, environment, and romantic vibe that was set as an expectation vs the actual is what did...

This review is about the restaurant only.

We didn’t stay at the inn.

I was planning our 10 year wedding anniversary. I was looking around and found this restaurant. I called and left a vmail. I received a return call to confirm, and had a conversation with the owner? I was very much looking forward to attend a special dinner with my wife. The decor looked phenomenal. The food has positive reviews. The owner had spoken to me about a cozy nook that is private and romantic. It sounded picturesque.

The food was ok.

The service from the front staff and our waitress was phenomenal.

My disappointment comes from the atmosphere and ambience.

We were stuffed into a front room that looked like a porch out of the 1970s with 2 other couples. The couples were lovely and celebrating their own celebrations.

I’m disappointed I didn’t get the romantic vibe I was hoping for that the owner spoke of. I saw some fabulous tables in very romantic areas of the inn I would have loved to sit with my wife, like the fireplace.

I felt shunned despite spending 200 plus.

To each their own, but for coming out to lake placid once a year to celebrate my marriage, I don’t think I’ll be returning here. I feel slighted and it doesn’t feel good. I’m sure others have had better experiences. Lucky them. I could keep this private, but I think the restaurant should be aware they need to be cautious on how they communicate to their patrons and future diners. I’m sure the inn itself is cozy: it looks super cute and the house staff was extremely friendly.

Mr owner, don’t promise super romantic and stuff patrons in a corner. The ambience, environment, and romantic vibe that was set as an expectation vs the actual is what did...