Not sure if this is a reflection of Door Dash, or Denny's, as Door Dash delivered the food. So some of these items may be out of Denny's control.
I ordered the Country Fried Steak with Broccoli and potatoes, with a shake on the side and a cheesecake. I am visiting from out of town for business, so staying in a hotel. Ordered around 6:45pm, and the food arrived around 7:45pm. The first thing I noticed is that there were no utensils included. I recall on the order specifically requesting utensils, and whenever I order from restaurants from home, I always have utensils included. So the first challenge was that I would need to eat without utensils.
Once I opened everything up, I noticed the broccoli was very shriveled up. It was almost as if it was overcooked or microwaved, and not steamed. The potatoes had the same shriveled appearance- they were all very tough and chewy. Almost as if they microwaved them for a bit too long.
The steak was on a separate plate on top of the sides in a single container. The gravy was very thick, and covered the steak all around it, but was about 1/2 an inch from the edge all around. After finding some silverware at the hotel lobby, I cut into it, but noticed that the gravy was so thick and cold that you actually cut through the gravy. It didn't move at all on the steak, and after cutting none of it ran off over the edge. The steak itself was fairly cold, and the gravy tasteless. The steak tasted decent, but would have been much better had it been at least a little bit warm and with decent gravy.
I tried to take a bite of the broccoli / potatoes, but they were extremely cold, and very tasteless. I ended up spitting out both.
The shake looks like it had been prepared right away and maybe sat while the rest of my food had been prepared and delivered. It tasted like a very old and partially separated shake. I couldn't drink any of it.
Finally, the cheesecake.... if only the cheesecake had been included! They completely forgot to include the cheesecake.
I tried chatting with Door Dash, which they ended up calling me. At first, they offered me a $8 credit on a $36 order. I told them this was completely unacceptable, as none of the food was edible. Finally, after a bit of back and forth, they offered me a refund of everything except the "Door Dash Fees". I told them I wasn't going to pay for anything. First, I didn't get any silverware, so if the front desk wouldn't have had a spare set there, I wouldn't have been able to eat. Second, everything in the order was inedible, and I was missing items. Third, why should I be responsible for food that wasn't edible?
Finally, after telling them I would just dispute the charge on my credit card, they ended the call. Then, 5 minutes later, door dash called me back, and it was a different rep that had no idea what just occurred. So I went through everything again, with the rep stating they didn't see any refunds and again offered the same refunds with us going back and forth, before I just hung up after telling them I was just going to dispute the transaction.
Then, this reoccurred 3 more times- 3 different door dash reps called me and went through the same process over and over. Finally, a 5th rep called me, who somehow saw the notes from one of the previous 4, and stated they would give me an additional $8 refund to cover the door dash fees.
As it was now late at night, well past 9pm, I put my ringer on silent and went to bed. When I got up in the morning, I had not one, but sixteen additional calls from door dash up to as late as 1am.
Back to Denny's, though, at this time with the level of food quality, I would never eat from this...
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