Mr B's Best Beef & Subs — Restaurant in Town of Queensbury

Honestly, the only reason to go are the beef and cheddars. Don’t make a special trip though. The customer service is pretty off-putting and certainly doesn’t help the higher menu prices feel worth paying. It feels like you’re inconveniencing the staff by existing, especially in the drive thru. It could be dead inside and no one else in the drive-thru, but you couldn’t be more in the way unless you were physically between them and the counter. God forbid you have a question.

Example: You can order a combo with a sandwich, tots, and a drink, but you’d never know by looking at the drive-thru menu. I only knew because of a coworker. Today (12/29/19), however, I originally asked if they had combo meals because they are not CLEARLY mentioned on the ancient outside menu. I had to then break the deafening, annoyed silence to ask what a combo entails because I didn’t personally know. It felt like I’d just given a teenager a To Do list chocked full of monotonous tasks. I wouldn’t have felt so irritated by the whole interaction if that was the end of it. I get that food service is not an ideal profession for some. At the window, I had to ask about the cheese sauce that typically comes with the tots when you order them outside of a combo, and I got a ton of attitude and snapped that it’s 80 cents extra each as she was punching in my card info. The price wasn’t the problem. I just asked to make sure it was included with my order. I understand that it was busy but instead of offering any of this pertinent information I asked about up front, she made more work and annoyance for herself and I had to pay two separate transactions.

I don’t need sunshine and rainbows with every transaction, but I refuse to recommend a place when the customer service feels like you’re getting flipped the bird for completely normal, acceptable inquiries...

Easily a five star fast food chain if the cheese sauce that everyone always wants with the tots came free instead of an .89 cent extra charge, and the meat portions in the sandwiches left much to be desired...maybe 1/4 oz. (que old lady from Wendy's commercial, "Where's the BEEF!").

So then you do the math: two tiny pastrami sandwiches, two large tater tots (~10 in each), and a kids meal comes to $25 and change plus $1.78 for two of the cheese sauce, so roughly $27.50. The price to value I'd say is off by about ten dollars, but even these tiny portions at $20 would make more sense.

Great tots simply for the fact that we never have bought tater tots at home, and I feel that the sandwich rolls are home made. These two rarities make up some for iffy portions and cheese rationing.

Besides that it's a bit of an aged local dive worth visiting just to say you've been there despite desperately needing some cosmetic tlc.

Lastly I should add that if this is your first or fifth time going as it has been for me, the drive through menu is a headache of a messy word jumble. While you're trying to tweeze out what's what the teller can be heard agonizing over the slow pace of decision making.

Sadly, what can a customer do though? The menu is merely an antique white backlit background with letters tacked on top, so in essence the whole thing looks the same, no categories in different colors, or sauces highlighted in their own space just shot gun blast of black lettering, go.

Seriously...If no fix just give some incentive to whoever is painfully enduring order taking, because that must be so exhausting helping people fumble though that menu.

Mr. B's please, you guys could seriously hit a home run with this place with just a few changes.

Drive through only🤷🏼‍♂️ and super busy...

Service at this establishment is lousy!! I have ordered a roasted turkey sub with bacon on at least 5 occasions. And every time they messed it up!! They do the same thing over and over again ( they give me the cheaper turkey bacon sub that does not have the fresh roasted turkey on it). I take my time and specify that I want the roasted turkey with bacon at an extra price but they continued to give me that awful (in my humble opinion) deli like turkey.

Today they finally got it right, well partially. They used the oven roasted turkey but failed to put bacon on it. When I discovered this at home I called Mr. Bs and asked to speak to a manager. The guy who answered said in a stern tone that he was. I then asked him if his employees had some form of a learning disability since the cannot follow simple instructions, and then proceeded to explain what had been happening with my subs. He became sarcastic and rude with me. He actually said to me it was my fault for not checking the subs before I left! He said I was right there while the subs were being made and should have corrected HIS employees. I corrected him by stating that I had ordered by drive through. I could not reason with this individual so I hung up.

I have continued to put up with this because Mr. Bs subs are the best with their freshly cooked meats. I now have some decisions to make after how I was treated. If you go there just remember the old saying the customer his always right. At Mr Bs, with one manager at least, the slogan would appear to be the customer is always right as long as they supervise the staff, in other words as long as YOU do the...