BJ's Wholesale Club — Restaurant in Town of Victor

I have a corporate membership at BJs, for 8 employees and myself, we are a small business in Penfield. I was charged for the annual renewal of the corporate membership and needed a receipt for taxes. I thought this would be easy so I called up customer service, they couldn't get me a receipt and told me that I should go to the store. The store told me that I didn't need an itemized receipt for the purchase, rolled their eyes at me several times and made me feel terrible. They told me that I could use my credit card statement as backup for federal taxes, I said that it wasn't itemized and could just be me buying beer, they rolled their eyes and told me that I would need to print out every account that had been renewed. I said okay and then they proceeded to give me printouts of all of the employees purchases for February -this was the renewal period. Once I realized that they might be giving out personal information ( they were giving me all of the purchases for all of my employees which could have been personal) I requested that they stop. Terrible customer service in every...

VICTOR, NY Store: In the past, we shopped at BJs frequently. On May 3, 2020 we visited the store at about 4pm. All of the customers were wearing face masks and maintaining social distancing, as required by New York State. Very respectful and polite. There were, however, multiple BJ associates not wearing face masks (2 associates, walking right next to each other laughing away) and wearing face masks that were pulled down to expose their nose or whole face (multiple). We know it is uncomfortable to wear the mask, but doing so is required by law and is respectful of others. When we approached the exit, my husband asked the person who checks your purchases to, "please, sir, pull your mask up before we approach you," the associate said, "I absolutely will not do that." We were shocked. The mask is to protect the customers and, again, is required by law. We felt unsafe in BJs VICTOR NY and will not be shopping there again...

I scanned all items at self check out. I had a lady come due to the scanning and she had to put her code in to let me check out. (She should have looked at all the items I scanned before I paid) she did not. So I give my ticket to the front and she said you have 3 items. I’m like I know I scanned all 4 items. The ramen noodles have multi barcodes on it. How did I know which one to scan. So I had to go back in line. I had a lady come over again. Showed her my ticket and I said, forgot to scan the ramen box properly. I’m sure I’m not the first one that done this. (Ramen box has multi scan markings on it) the correct one is on bottom. Not side. I go back to the front and lady takes a pic of my tickets and I said for proof? She said, to make sure everything was done right. I do appericate them checking but the first time the lady came over while checking out should have...