The food and atmosphere get 5 stars all day long. Even if something isn’t the best, it’s far superior than any other “Italian” restaurant out there.
My review isn’t for the food. Or the service. Everyone is usually wonderful at all Cosimo’s locations, including Middletown.
My review is specifically for the reservation platform. My family has been frequenting Cosimo’s for as long as I’ve been alive. Birthdays? Cosimo’s. Baptisms? Cosimo’s. Funerals? Cosimo’s. Retirements, family gatherings, and so on.
Tonight I had called to make a reservation and was informed it was only first come first serve and I couldn’t. I get it. It’s a busy place. It’s a weekend. I respect it. However there are some cases where this rule is unacceptable.
Tonight my daughter really wanted calamari. Cosimo’s is her favorite place. So I took my daughter and sister out, trying to have a nice dinner for both of them after a 12 hour workday (spent mostly outside in the cold to add to my frustration). My sister is a cancer survivor, and had just had major reconstructive surgery a few weeks ago. She can only eat liquid or very soft foods. Cosimo’s has the best of both.
We were told the wait would be 45 minutes. We gambled and decided to stick it out. I was trying not to pull the sick person card to get a reservation, so we waited. 45 minutes go by. Multiple tables of 2 or 4 (I know we were 3) and even larger parties who came in after we had gotten there had been seated before us. Again trying not to be a jerk about it. I just tried to point it out while hiding my frustration. I was told we would be seated next. Annoying, but fine. I get it.
As I head back to my sister and daughter, I could see in my sister’s face she was uncomfortable. She told me she was about to pass out. I had walked her outside to the bench so she could cool down and hopefully let it pass. It didn’t. I had to get her home before she passed out in public when I only had my 10 year old daughter there to help me.
None of this is directly the staff or the restaurants fault. However at the same time it’s obvious she was sick. My frustration wasn’t towards them. It’s the first come first serve mindset which I will normally HAPPILY wait for as I do at their other restaurants often. But in some cases, and I especially learned today, it doesn’t work for everyone. Options in this case were limited. My daughter wanted to eat at her favorite restaurant. All I wanted to do was to make a reservation to avoid this exact incident. If nothing else comes out of this review, I hope at least they consider changing their policy on...
Read moreI recently had the pleasure of dining at Cosmos and I must say, it was an outstanding experience, thanks to the exceptional service provided by Veronica, the best waitress I have ever encountered! From the moment I walked in, she exuded warmth and hospitality, making me feel instantly welcome.
Throughout the evening, her attentiveness and professionalism were truly remarkable. She seemed to anticipate my every need, ensuring that my dining experience was nothing short of perfection. Her knowledge of the menu was impressive, as she effortlessly guided me through the options and offered excellent recommendations based on my preferences.
What truly set this waitress apart was her genuine passion for her job. Her enthusiasm was infectious, and it made me feel like I was more than just a customer; I felt like a valued guest. She took the time to engage in friendly conversation, showing a genuine interest in getting to know me. It created a warm and inviting atmosphere that made my dining experience even more enjoyable.
Her attention to detail was second to none. She expertly timed the service, ensuring that my courses arrived promptly and that my glass was never empty. She was always available when I needed her, yet never intrusive or overbearing. Her professionalism and poise were truly commendable.
Not only did she excel in her role as a waitress, but she also went above and beyond to make me feel special. As I celebrated a milestone occasion, she surprised me with a beautifully presented dessert, complete with a personalized message. It was an incredibly thoughtful gesture that left a lasting impression on me.
In addition to her impeccable service, the best waitress also contributed to the overall positive atmosphere of the restaurant. Her interactions with her colleagues were friendly and collaborative, creating a harmonious working environment that translated into an exceptional dining experience for the customers.
In conclusion, my visit to Cosmo’s was elevated by the exceptional service provided by Veronica. Her professionalism, warmth, and attention to detail were truly outstanding. Her genuine passion for her work, coupled with her friendly demeanor, made me feel like a cherished guest throughout the evening. I wholeheartedly recommend this restaurant to anyone seeking a delightful dining experience, as the best waitress will ensure that your visit is nothing short of...
Read moreI went to a birthday dinner with family and this place was nice for a large party of 11. They seated us when enough of the party arrived, and the server started working on drink orders soon after. I'm not sure if she just had a lot going on or what but she was missing most of the night. Someone always needed her to a drink refill or something else and she just didn't seem to be available for a while. On to the food... I had never been here so I was open to whatever... I chose the Harvest Salad.. and let me tell you something.. it was on point.. It had apples, cranberries, walnuts, feta cheese ( I took that off ) Radicchio, romaine lettuce and black currant vinaigrette. I love a good vinaigrette, so this was right up my alley. I didn't know what to expects but this salad was just enough sweet and sour to hit the taste buds right. They served complimentary bread, but I didn't have any. Everyone at the table seemed to love it dipped in oil. The star of the night for me was what my fiend ordered. she had a broccoli pie. First off, I never heard of that.. but it looked so good I had to try it and boy oh boy... that was yummy.. I wished I had ordered that instead of my salad. This broccoli pizza had broccoli florets, roasted garlic, mozzarella and herbed ricotta cheese. OMG my mouth is watering now just thinking about how good that pizza was... I need to go back and order one! The restaurant was kind enough to allow us to bring in our own birthday cake and even cut it and served it for the guests. Very nice and we were very appreciative of their hospitality. I highly recommend this place. the food was great, and prices...
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