At Home — Local services in Town of Wallkill

Awful. Awful. Awful. Cheap, over priced garbage. The store is a mess. Items are all poorly made. I first searched for hand towels. I literally had to pick through a pile to find one that didn’t have hanging strings or pulls. During my trip down the aisle, I realized I’d have to turn around because there was a giant pole blocking my cart. Next stop coffee mugs. Lots of tacky, cheap, iridescent mugs. Dollar store stuff, with $6+ tags. I finally came across some halfway decent mugs in the next aisle. After about inspecting a bunch I finally found ONE without a ding, crack or discoloration. Next search, a full length mirror. Granted, I wasn’t looking to spend a lot. In the $20-30 range there were a choice of 4 styles, which was basically 2 styles in 2 colors. When I chose a style/color, every single mirror had paint on the frame that was scratched, a lot. Since I really needed it for the next day and it was late, I select the mirror with only one scratch. I did see some cute, decorative mirrors, priced $125 and up. These are not well made pieces, not worth anywhere near those prices. I passed a love seat on display for $700. It had strings hanging off the bottom and off the arms. I’ve never seen so much poorly made, imported garbage in one place. Checkout: My first trip here, so it took a bit to find check out. Several empty registers, I almost thought there were no cashiers, until I saw one at the end slumped over looking at her phone. I greeted her and explained I had signed up up new member coupon the night before , but never received one. She said “first I’ll ask you to add your phone number on the keypad, then I’ll politely ask you to search your phone” Um, ok. I put in my phone my number and it pulls my name. She says “great we have you!, now check your phone!” Here I am looking at my phone like an idiot thinking I’ll get a text or an email with the coupon. The cashier was very busy looking at her own phone. After a bit, I say there is nothing. She says “search your emails for At Home” and goes back to her phone. I have emails for sale items from At Home, but no coupon. She looks up from her phone and says “well it could take 48 hours to get the coupon”. Seriously? 48 hours from when I register online to get a lousy 10% off?!? She puts down her phone so she can scan my few items. I ask for the price on a garbage pail I picked up because I didn’t see one. She scans it and keeps scanning other items. I ask again what was the price, she says “oh yeah, it’s $15.99”. I decline on the pail. It too, was plastic junk. In the end I’ve got one decent mug, one hand towel with nearly no pulls, two drinking glasses and one long mirror with just one scratch and no coupon. I pay and the cashier asks “oh, do you want a bag?” I tell her that would be great. She hands me one bag. A plastic bag that you have to do that wiggle thing your fingers to open because it’s stuck closed. Once I opened it, I put my 2 glasses, one mug and hand towel into it together. Safe. As I walked cautiously out of the store not to break anything in my one bag I think to myself, never again. This is a messy, unsafe building full of junk with cashiers that care more about their phones then...

This place once was amazing but the last couple of times hasn’t been my favorite place because of poor customer service and unfriendly staff but what really made me leave this review was the fact that I Went to purchase a tree Friday with my daughter the tree was the only tree left and i asked can we please take the one on display and a no we could not as per policy i was told to check if Poughkeepsie or Manuel location had the tree and purchase for pick up. Fast forward i purchased the tree from Nanuet location and get home start putting it together and the top portion doesn’t work. Called Middletown store and asked if I can please just switch out the tree and they said no then asked to see if they can just switch the top portion and of course the answer was no again. Called again to give my complaint because this honestly makes no sense at all to me, so now I was told to bring the whole tree back after it was all set up so they can switch out the entire tree for their display. Mind you this tree was $350 and all I was asking for was a switch for the top portion and it couldn’t be done. I will return this tree first this in the morning and talk with cooperate Monday morning about this matter. I have 3 children and I’m expected to run back and forth with this tree and 3 children way to go AT Home Middletown your customer service skills need Immediate attention because this sure is a terrible customer service experience not to mention ruined the holiday spirit tree set up moment 2 times since Friday for my children! Way to go! This once was my favorite place to go now with this i will never spend my money here again! Tis the season!

Update: took the whole tree apart and brought it back to the store and while there and stressed out they granted me the top portion of the tree after all. Finally the smile of joy on my children's face excited to start putting together the tree...

I have always loved At Home. They have great little "knick-knacks" here & there. Even though their shelves are sometimes empty (at the Middletown location) And I always ask, when will they be restocking their items? However, I recently made a purchase. When I brought my items home, I removed the plastic off of one of the candles I bought, & underneath it was the original LOWER price! I scratched my head like "Wait a minute!" I then checked my other items & sure enough, same thing. They put some makeshift HIGHER price sticker, over the original LOWER price! On all of my items! I took it back to At Home with my receipt, & the girl on the register checked it, then gave me a refund for the difference. I told her I hope all the items in the store are not like this. She nonchalantly said "Most likely they are. I agree with you. It's not right." These kind of practices, seem kind of dishonest on their part. I wanna continue to patronize this company, but not if they continue to deceive their patrons this way. I'm very...