Starbucks — Restaurant in Town of Wallkill

I really don''t like giving bad reviews as there are always extenuating circumstances that could explain some things but in this case, not sure it applies. I have been to Starbucks all over the world and hands down, this is the most perplexing in terms of its staff and incredible lack of any type of service capability I've experienced. I was there a couple of days ago and there were 9 staff behind the counter. Yes, NINE. And not one came over to take my order and I was the only one in line. There were also only 5 people in the store all of whom had their orders and were consuming it at the tables, which by the way the store is very large in comparison to most Starbucks stores, and so would be hard pressed to think the staff were tapped out busy serving anyone in the store. Also, there were only 2 cars being served in the car lane - I checked as I had that much time waiting for someone to ask for my simple order. As for take out orders, perhaps that's where the overwhelming demand was to take up 9 staff's time serving coffee drinks???!! Really?? As for my order, I timed it and it took 3 minutes and 47 seconds for someone to come over and take my order and even then it took over 3 minutes to get my 1 cup of plain grande dark coffee with a little milk to me. That person didn't bother to look at me, nor greet me (though that's not really important to me personally). I mean I understand if i had a complicated coffee order but just filling up coffee in a cup with a little milk took 3 minutes and this service person had no other order to contend with. I have no idea what the other 8 were doing but who ever manages this place is just incompetent as i've seen miracles of efficiencies at Starbucks with just 2 people. I gave the atmosphere a 2 because the store is actually nice and spacious but no cleans up the floor, anything and so looks untidy and the ridiculously high number of staff doing whatever they are doing but not being remotely attentive to folks in the store. Corporate should be made aware of this because it's clear the demand is strong yet this place is over staffed with probably well meaning people but they have no idea what they are doing and don't understand team dynamics for serving customers efficiently and friendly. I've also been to this Starbucks where the line has been crazy long, people getting really upset etc (and perhaps we all need to lower our temperature and expectations a bit when it comes to food service places) but this was really bad. Whoever the manager is needs to go immediately because there is a really good opportunity here and it is being wasted by someone who really doesn't understand the core values of QSR's and how Starbucks tries to offer solid, friendly service along with it's products. Sorry for the tough post but Starbucks should apologize to the raft of really dissatisfied customers for something as simple as coffee/tea drinks...

The reason why this Starbucks gets lower reviews (than the other one) is simply the staff, the slowness and the facts that they can’t get any of my drinks right. Somehow when I ordered one drink with inclusions a young girl gave me 2 drinks? And when I asked to a refund she gave me lots of attitude, and didn’t say please when she asked for my card. “Gimme the card”… and in the refund receipt she put that I didn’t want it anymore? She should’ve put that she messed up the order.. because I didn’t say I wanted that drink.. If you do not like your job don’t work there. There’s no need to get mad at someone else for a mistake that you make. They took 30 minutes to get two cars out of the drive thru. And when they handed the card their drinks they only had one or two drinks and food. This isn’t the first time that this has happened to me, my friends and family. They weren’t even closed one evening. I went through the drive thru and they never took my order. I go inside and tell them and they said that they didn’t know I was there … got 10...

I placed my order which I do about three times a week my Venti ice green tea with no ice. When my order arrived from my great DoorDash angel the bag still sealed lids still sealed, I took my bag in and was in shock. Why is my Venti iced green tea?Not even half way filled up??I checked the cup size maybe they ran out of the smaller cup gave me a larger cup only filled it halfway. That makes sense. No right size just halfway filled. Are you kidding me Starbucks? You’re not rich enough I will never again order from you. Like whoever is on duty today, August 4,2025 in Starbucks middle town by wild wings you’re a crappy manager because you just lost the customer that’s been a customer over 10 years update the owner of this location contacted me only to pass the blame to my dasher. I have ring doorbell cameras. My bag was sealed my cups were sealed you choose to send out mt ice yea 1/2 full not the...