Kyoto Matcha — Restaurant in Towson

My partner & I loved this restaurant, we’ve visited many locations multiple times a month for the past few years. We’ve spent so much money with this business. I’ve always looked forward to it as matcha ice cream is my favorite dessert. Tonight (8/21/24) we dined in as usual & after we finished up I walked up to the register & asked the cashier if they offered a cash back option during transactions as I intended to make another purchase. The Asian cashier looked me, rolled her eyes, & ignored me. She rudely walked away from me & IMMEDIATELY kindly attended to an Asian patron BEHIND me. For more context my partner & I are Black. In shock I just stood there thinking it was a misunderstanding, that she’d come back but she didn’t. She continued on helping every. Other. Customer. Like I wasn’t there. After waiting I asked had she not heard me speaking to her. She rudely & dismissively told me she did hear me & they don’t have cash back. I genuinely don’t understand why I was treated this way. My question was not rude nor was it out of place at all for a cashier at a business. In shock I left the establishment momentarily but went back after a few minutes as I really couldn’t believe that had just happened. I asked her why she treated me that way as I was kind & respectful to her, as I was like any other customer. She told me it was because she was helping customers as if I wasn’t a customer AS WELL. As if I hadn’t JUST spent money with the business, as if I wasn’t trying to spend MORE money at Kyoto Matcha. My money spends just like anyone else’s. She continued to ignore me as if I was the problem despite how she was treating me. She apologized only after I forwardly asked her if she was not sorry because I really couldn’t believe any of this was happening. The cherry on top was the entire establishment looking at me as if I was the aggressor in the situation per usual despite the fact that throughout the entire ordeal I kept my composure. I didn’t treat the cashier the rude disgusting way she treated me nor did I ever want to. Black people your money nor your presence is valued at Kyoto Matcha. Disheartened, I will never support this business again. Non Black POC being racist to Black people will never not be ironic. I’m disappointed but...

A real hidden gem in Towson! So hidden, in fact, that I had to circle the block twice to find it... it's tucked away on the side facing Shealy Avenue.

This place uses an online ordering system with a big screen by the counter. It's easily navigable and the prices are pretty good.

I had the matcha ice cream and passion fruit cake and they were both delicious! Glad I was sharing with another person because the food is very very sweet. I'm excited to come back and explore more of their menu options.

They have fun murals on the wall and board games like Jenga and checkers that you can play. Makes for a great place to chill...

Been here a lot of times, the matcha soft serve they have is really good. The mixed swirl is my favorite, and you really can’t go wrong with most of the desserts they offer.

The staff are very friendly and this one time I accidentally dropped ice cream off a cone, they quickly helped clean up the mess and made me a new one without me asking. It really shows how much they care about customer service and their product.

They also have another location in Ellicott city that I’ve also been to, and the standards they keep are high so you can expect good desserts no matter which...