Ruth's Chris Steak House — Restaurant in Troy

If you’re looking for a nice, fancy romantic dinner, skip this place.

We went to celebrate New Year’s Eve. Last time we were there was several years ago for a big birthday. I was very impressed then, not so much now. When you go somewhere that charges $50 for an ala carte CHICKEN entree, you know you’re going in part for the experience. But the ambiance is more business conference/cigar bar than romantic dinner. It’s dark and gray quiet except for the sound of other people eating and whatever sounds staff make. No background music. And they did not enforce the dress code at all. We were there at 6:30, so early for NYE, but right after we got there, they seated a couple wearing ripped jeans and the man was wearing a Sherpa flannel coat and baseball hat. They reeked of cigarette and marijuana smoke. It was so strong I contemplated asking for a new table because the place was literally 3/4 empty. No idea why they say them right next to us. Worse, to the other side of them was a family of 5 with 3 kids under 10, also in the same dining area. At least the family was all dressed up and the children were well behaved. I’m sure the parents springing $175 for the tomahawk steak really appreciated the side of extra smoke aroma with their kids.

We ordered the 40oz porterhouse for 2 and it was cooked as requested. It was good, as expected, although I am not sure it was $115 good. A good bit of it was bone. The strip side looked decent (1.5”-1.75” thick), the filet side looked like 6-8 oz. It was sliced into .5” pieces: 4 for the filet, 5 for the strip. We ordered garlic mashed potatoes as a side that was supposed to be a “generous” portion but it looked like 1.5 c, so basically an ice cream scoop of potatoes per person for $13.

We are both very good cooks so we don’t eat out except for special occasions. This was supposed to be and wasn’t really. I thought maybe the feeling would elevate as the night went on, but by the time we were done, the people who were seated looked like they were either coming from or heading to the casino—sleeveless sequin skirts up to there, tattoos up the neck, sneakers and sweatshirts. It felt like being at an Outback with a few burnt-out lightbulbs except the servers here wear button down shirts. The most upscale part of the experience was the server (who was pleasant and attentive) came and cleaned up our crumbs, and they offered us “signature” knives because of the cut we ordered (which just made me wonder why everyone doesn’t get a nice steak knife at a nice steak house?). We were out in an hour and there wasn’t anything about the experience that made me want to linger longer than that. Honestly, we chose this restaurant because we had a gift card and I would not go out of my way to go back. If we get another gift card we’ll probably regift it. There are plenty of equally or less pricey restaurants in the Royal Oak, Grosse Pointe and downtown areas that offer a truly unique dining experience while actually...

If I could give zero stars I would. This restaurant claims they are “fine dining” and enforce a dress code, which realistically not everyone can follow accurately and of course they cannot stream every single customer that enters wearing jeans, flannels or graphic shirts. I understand that. And from the looks of eating inside there is a lot of casual wear that they allow despite their dress code. Me and my boyfriend had a reservation for 6:15pm under my dad Roy T. on 12/28/24 to meet the rest of my family.

Mind you I am wearing all black, nice quality clothes that are suitable for a night out at a nice restaurant. I wore a leather jacket, black blouse that had lace detailing, black mid length skirt, and black leather ankle boots. Also it is 50ish degrees outside in December which is very rare for Michigan. Immediately upon entering, the hostesses at the front desk to check in do not even welcome us, smile or ask if we had a reservation. So of course I go ahead and tell them I was meeting a party under Roy. There were exactly 3 white older employees, 2 females and 1 male.

Tell me why the older male hostess (tall with white hair) immediately remarks in a rude and demeaning tone “You have to cover up.” I am immediately shocked and I look at my boyfriend like I cannot believe this is happening. My outfit was entirely appropriate as mentioned previously. It was so embarrassing and entirely unprofessional because he just dismissed us and forced us to leave or come back with something different to wear. Mind you my family is already waiting inside for us so we can start eating.

I have never felt so belittled at an establishment before, and for that older male hostess to try to sexualize my outfit by telling me to cover up was so disrespectful and demeaning to hear as a young woman. I’m not stupid, I know that this is a “fine dining” establishment and it is supposed to be a family friendly atmosphere. I would never as a self aware customer show up in attire that is offensive or inappropriate.

Eventually me and my boyfriend drove 20 min back to my house to change and drive the 20 min back to the restaurant. I didn’t get the name of the older male hostess who mistreated me, but I wish I did and I hope management reaches out to me to let me know who that man was and to apologize. It seems like this older male hostess was on a power trip, and didn’t have anything better to do than target younger people.

Safe to say I am never eating here again, and will warn everyone around to stay far away from this place. It’s a shame since the steak is pretty good and the waiters/waitresses...

January 28 ,2024 my Birthday reservations my daughter reserved for us the welcoming and inviting. Not many customers due too the NFC game. But dissatisfaction was 1st the calamari was chewy , the caesar salad had no croutons or egg just heavy dressing , the garlic mashed potatoes has absolutely no garlic the original orders for our MAIN entrees were lamb chops server came back no lamb chops ok my daughter and I order the lobster and shrimp server came back says no lobster shrimp Ruth specials. At this point I'm ready too leave Ruth Chris Steak House. 4.5 star restaurant. Food's on the menu should always be available always !!! Customers shouldn't have to settle but should walk out if so many entrees aren't unavailable or even worse being told popular entrees aren't even available after customers have been sat down with appetizers finding out afterwards food's on the menu aren't available too order. My daughter has been here before and has brought home the lamb chops after evening with her friend's. She brought me the lamb chops garlic in mashed potatoes and garlic Brussel sprouts with bacon. But Sunday January 28 ,2024 my birthday the only thing that was somewhat only okay was the salmon shrimp and brussel sprout side dish. I wanted too leave I didn't because my daughter has brought me here for my birthday dinner and we were set on the LAMB CHOPS MASHED W/GARLIC/ FRESH WARM BREAD , GARLIC BRUSSEL SPROUTS SIDES. APPETIZER CALAMARI again the CALAMARI WAS CHEWY. There was a young server whom came out with other server's w/salmon dish she drops a clean fork never came back with a replacement clean fork. Ohhhhhhh I wanted too walkout. OUR MAIN SERVER AND GENTLEMAN WHOM APOLOGIZE PROFUSELY FOR THE RESTAURANT NOT HAVING THE FOOD'S ON THE MENU TOO ORDER UNAVAILABLE. Our server accommodated us with the best he could still apologizing for the UNAVAILABLE FOOD'S ADVERTISED ON THE MENU VERY DISAPPOINTING UNEXEPTABLE ! Our main male server brought a clean fork. He our server was attentive but the menu unavailable food's and not cooked correctly was the problem. I'm the birthday person this is my review not my wonderful daughter she was SURPRISED! Menu's offering food's for customers too order must be available no matter what! And let the customers know when they're ordering what's not available on the menus main entrees. So the customers can leave before appetizer or after customers beware. Owner/Management this is...