Waffle House — Restaurant in Truro Township

As an employee of a Waffle House in Ohio, i know how some things should go and I do want to address many wrong things that have happened on October 6th, 2023.

1. For the young man that was attempting to do his job while his co-workers were fighting/arguing, thank you.
2. All Waffle House employees should know to have the store at least decent if you’re going to do dine-in.
3. You have two grills and six cooks, we all know that the max people allowed on the grill is one (Sometimes two or three if they are on the schedule and/or if they call someone from our sister store.)
4. As there was a rush at 2130 at night and the store is a mess, I could understand if there was a rush throughout the day but, for someone who has been passing the store throughout the day because you’re doordashing and there was no one in the parking lot will have you think, why is the store dirty?
5. MANAGERS, I have something to tell you and I’m going to touch your hand when I say this…. DO BETTER because I should not have to call my district manager on your store to tell them that the management was in there fighting, smoking, not letting your server (Yes, I did say server. As in one individual person.) call the orders and being mad disrespectful to my group is 10 and I.
6. MR. BOBBY/BOBBIE, As I have caught you taking a picture of me while you were on the clock is not only disrespectful but illegal. You have two choices: you can either 1) Delete the photo and come to my store and address the problem or 2) I can call your district and we can all have a chat. Your choice.
7. Sorry for the long review. This is the last comment, I swear… I ordered an Angus Bacon Cheeseburger plate with lettuce and pickles on the burger and Ham and Onions on the Hashbrowns. When my food came to me, I was in disbelief as to that I work at Waffle House once again. The bun looked like it had been there for weeks (possibly months), literally the patty and bacon was still frozen, they melted the cheese and slapped it on the burger, my toppings weren’t there, the hashbrowns were also frozen and when I asked for my drink to be in a to-go cup, they didn’t give me a lid knowing that it’s a rule to give the customer a lid to their drinks. I will say this now and continue to say it, if I ever and I mean EVER go back there, I will make my own food and still pay for it because they can’t be trusted at all to cook your food. As a Waffle House employee, I had second hand- embarrassment being in your store. I was there because my brother’s family was coming out of town for his funeral and this is the impression y’all have out. I do however want to say that the lady that to Bobby/Bobbie and the only server there with his six cooks on two grills, she was management of Waffle House in Florida and I made sure that they were connected. Once again, I do not recommend coming here if you want your food to still be frozen. I know there will be repercussions for me but for that store,...

I must say, I had not attended this Waffle House since it was rebuilt. Before the accident that shut it down I went in and just the environment was not welcoming. The food was okay and the customer service lact service in many ways. Fast forward to 3 days ago I wanted Waffle House and the closest one to me was this location. I told myself just order takeout and go get it. As I placed my order Terry, was very welcoming, very funny and he knew exactly what I wanted. Because, I informed him that I was allergic to eggs and could he make sure that the hash browns would not be cross-contaminated. Terry went a step further, and said well there's eggs in our waffle batter, and I informed him that I can eat the eggs in that, I just can't eat them in their raw form. That is above and beyond what Terry did and that's the first five stars 🌟🌟🌟🌟🌟 When I got to the Waffle House, my food was ready. I greeted Terry and thanked him for his services and Hunter had to check me out because Terry was waiting wonderfully on other customers. Now, the atmosphere in the Waffle House was wonderfully warming. You walk into an environment of jolliness where the environment is greeting you with a hello. The food smells absolutely great, and you get the aroma of well brewed coffee, sweetness of the waffles and syrup, in the lovely lingering smell of salty nuts from the bacon and ham! And your gifted with the welcoming of the server's genuinely and compassionately tending to their customers and this is another🌟🌟🌟🌟🌟. Last but not least, I was on crutches and in a walking boot I couldn't carry the bag, hit coffee and walk on my crutch so Hunter offered to walk my order out to the car and assist me drop the mic 🎤another five stars🌟🌟🌟🌟🌟. 🙋‍♀️The food was sensational the customer service was outstanding and the environment was welcoming in thus Waffle House and its staff is the bomb💣, and I will be back. Kudos to Terry and Hunter 💫for displaying excellent customer service and representing what it means to "serve a customer as if I was family."...

THEY WILL BE GETTING A CALL TO CORPORATE. Walked in one late afternoon to a restaurant with 2 patrons, but all the tables were filled with dirty dishes and cups. After thinking they may be short staffed and couldnt get to everything right away, I decided to sit down at a table full of dirty dishes. I politley moved the dishes to the side and waited for the waited. The waited showed up 10-15mins later, took my order and DID not clear the dishes. Still, I sat there waiting for her to come clear them...never happened. By this time the cook had prepared several to go orders and the orders of the 2 patrons who were there before me. After finishing he walks to the back and outside the kitchen to take a smoke. At this point I have been here for 40mins. I stepped up to the counter and asked the waiter if he has started to prepare my food, she said no. I told her she can keep the order in the fridge and I'm leaving. As I start walking to my car the cook saw me and said "I hope you enjoyed your stay and have good day" in the most sarcastic tone ever. It's obvious why this part of town is in the shape it is. You have ignorant, poor, low class trashy people in the business. I will never step foot in a Waffle House or this side...