With all these negative reviews it's such a shame, people are to stuck up now a days. This is a diamond in the rough, needs a lot of TLC but it's slowly getting there. From a few employees I talk to it seems the entire blame is on cooperate then themselves as apparently corporate doesn't care about this location much at all to invest in it. The people that are complaining about how the go-karts aren't working are the same people who probably never listened to any warnings or rules and sat there bumping and recklessly driving and crashing which results in the damages happening to the go-karts, I will say though the whole rookie go-kart seems silly letting extremely young kids drive and 95% of them don't even pay attention and sit there and crash and run the employees over because they refuse to stop, Honestly I think they should remove the whole rookie racers. It would probably look a lot better honestly if a good chunk of the employees weren't lounging around on their cell phones all day and not do any work, like is it so hard to grab a washcloth or paper towel and wipe down high touched areas? Though from what I seen of the supervisor's I'm going to assume since they are wearing a different colored shirt are doing the same exact thing, headphones in, constantly on cell phones. Who ever the manager is, like the boss boss of this place should probably really crack down on these people it's so crazy. But anyways Arcade seemed fine a few games were out of order think when I went there was maybe 8? games out of order out of the 60-80 games they had which honestly isn't bad. I've been to Dave and Busters and other arcades where they had like 50 games but 20/25 worked if that. I get the whole thing of tokens and tickets being amazing, I love them still but honestly it's a bit time consuming if you win big and have to sit there for like five minutes for them all to print out before moving to play another game, perhaps they could look into getting cards maybe? Prizes, definitely needs an over haul for sure, I get that they need ways to make income but 8,000 tickets for a monopoly? I could go to the store and spend $5-15 and straight up buy that, the games there aren't really NICE for tickets it's crazy. But honestly it's a diamond in the rough, some TCL and this place would be AMAZING.