McDonald's — Restaurant in Tualatin

Amazing. Warning- if you use the app, and/or rewards redemptions and pay through it- ALWAYS make sure they give you the receipt at the window. Do not take their word "your fine". I now have to decide if it's worth my time to attempt to dispute a charge for $7.xx because I couldn't remember the code I used to redeem my reward. If you don't know- the code disappears when they enter it, and I had paid for two more items- that's the money I am out plus the lost rewards points. Why get a receipt always: Tonight they lost my order when I got to the 2nd window. I have had that happen once before at another store- luckily I had the receipt that time and it was quickly fixed. Not the case tonight. For less than $10, plus I had proof I had just ordered via their app's order history and a pending charge on my bank app. No food. I would think it would be fixed with that information, but no- I had to remember the code. The code that is a one time rewards code that wouldn't be valid again. Do people really lie about this stuff to try to get free food, in Tualatin? Could their ignorance actually be from scammers? Sad. Luckily I wasn't ordering food for anyone else, just me, so I gave up and didn't have to pay for my food twice, just got nothing. I think I was polite, tried to help and show proof, but not correct proof apparently. I just left when they couldn't fix it in a few minutes. Total incompetence. Also, I lost 3000 rewards points too, so the order was worth just over $10, but my charge was $7.40. I am always nice and appreciative to workers in the service industry and I do appreciate those who show up, but tonight was just the worst. I am never paying on the app again and not going back to that store until I hear of some...

I’m sorry but that was entirely unprofessional!! Coming from a manager of a business who has to do with hundreds of people on the daily, for him to come at me and say something like that especially with another customer coming up to the window?? Like why would that franchise want to have somebody like that represent them and be a manager for them? I was absolutely appalled and disgusted by his choice of words, And the way he must think of women because if he’ll do that to somebody he doesn’t even know when he’s a MANAGER, on duty, I can only imagine how he treats the women in his life when he is not working!! Regardless, the whole situation was extremely unprovoked and extremely unprofessional and I am going to do everything in my power to make sure that this does not happen to somebody else and at least demand an apology from that manager himself although that will not make it any better. As a matter fact I think he owes the people who pulled up behind me an apology also! I would maybe reconsider who I have as a manager if I was the franchisee of this specific location. Because going to anybody the way that manager came at me and my passengers in my car, especially me being a woman.. Being called that by somebody who is supposed to show me respect especially when they were given respect Should not be tolerated at a place of business, and absolutely will NOT be...

Worst customer service by supposedly manager by the name of “TODD” today. I work pretty close to this McDonald’s and have never had an issue here until today. I did a mobile order and went inside to pick up and go. These employees one specifically in a gray jacket, he looked maybe 15 but I’m sure much older to be a “Manager” he was incredibly rude and obviously couldn’t do the minimum of his job duties. There were two people as far as I Knew that had mobile orders. While he was joking around playing with his coworkers during a busy (lunch time) he flung a bag on the counter stating “mobile order” no number or no reference to the items in the bag - NOTHING. Then again flung another bag and said “mobile order”. I’ve done a few mobile orders and they’ve always stated the order #. After I asked him what’s the Mobile order to know which was possibly Mine. he stuck his hand in one and said “well did you get cookies” he was ridiculously unprofessional and as if it was asking for way to much then to do his job and state what order was for whom. He made a very easy process incredibly unpleasant and unnecessary. After I asked who the manager was which was supposedly him and he didn’t even have a name tag on. I asked for his name and after he thought about it while saying “uhhhhh, Todd” I knew he made it up.

Do better or have higher expectations for your employees especially...