Donut Land — Restaurant in Tualatin

Every Friday for the past couple of months I have been buying doughnuts from Donut Land for the company I work for. Every other experience has been fine, however, after the shocking experience I had today I will not be returning. When I arrived it looked like the person was delaying and not wanting to help me, he finally did and everything was just fine. When I went to pay, this man kept mumbling under his breath in his own language and I patiently ignored it. I gave him my card, and when the transaction was done he threw the card back on the box and said something along the lines of have a good day. I was confused, since I'm paying with a credit card and needed to get reimbursed, I needed a receipt. He didn't stop there, he kept mumbling and the last word that I clearly heard and understood was "sharmuta" (Google it, it's arabic) and I looked at him and told him that I knew what it meant. I ripped my own receipt out of the printer and left completely in shock. Upon inspecting my receipt I noticed he had charged me $10 extra, so I went back, and he was there so I refused to talk to him until someone else was able to help me out. I asked for a manager and the other man said he was the one that oversaw everyone, so I complained and got my money back. I was told that "everything would be okay" and nothing more. I can't believe they would have someone who has that much hatred towards women, in such a public position. Keep in mind that I work for a bank I'm on my way to work, and I'm dressed in business...

If there was a way to give this establishment negative stars I would. This is a review on their delivery service, they do not value customer loyalty or even remotely appear to care if they deliver our food at all. Their delivery service is terrible, never ever have I dealt with a company who cares less for customers. This is coming from a company that has had food picked up or delivered for them for 7 years.

CON Rather than calling a company contact they made it habit to leave boxes of food wherever. On the ground in the rain or on the ground by our warehouse loading dock next to the large garbage are particularly bad spots. Again they have a couple of numbers to call but choose not to They ignore calls from our company, we know this because when employees call from their cell immediately after trying from our landline they pick up. More times than not, we call to let them know not to deliver on a certain date or to let them know we never got a delivery. Sometimes they just don't deliver, and they never ever call to let us know our food isn't coming so in some cases someone in the office has to go to Donutland because they don't pick up the phone OR go to another place for breakfast items When we do speak with someone, it is obvious they don't value our complaints as valid

PRO The baked goods themselves are good, but pick...

I showed up with the intentions this was a good donut shop... the zagat ratings were really high(26/30) and peoples said things tasted great. My experience was far from excellent in many ways. The two guys working kept ignoring customers ready to order. They would take one order, and with people still in line they would then disappear for a few mins to the back room. Upon looking around the room in shock and asking them to come back out, they would their arrive back were met with a response "well we still have other things to do in the back" ....i'm thinking, more than current customers in line?! I got to say out of all the customer service and sales i've experienced, i've never seen it so bad for a donut shop.

Not to mention the donut quality reminded me of the donuts you can get at safeway. I would much rather go to Voodoo or krispy kreme where the place is clean, or the donuts are totally out of this world. I really got to say for the rating of 26 of 30 on zagat i'm really not impressed they should be rated about a 10. i will not recommend or be coming back with any of my...