McDonald's — Restaurant in Tucson

I had placed an order as I’m sure most people do through my mobile app as nowadays, it is a very convenient secure way to go about ordering my fast food. I’ve been using the app for sometime now and really liking the availability of it not to mention the rewards. This is the way to get the more bang for your buck. It’s great. I must say, however, it is still a hit and miss at any location. I’ve been to a location where you have a very proper respectful, trained employee that has the courtesy. Of coming out and Being greeted properly verifying that it is me and my order also with a tray of sauces with the vest on and a very proper demeanor for customer service as in the one I went to today on Oracle location across the street from the Tucson Mall I was not greeted any proper form of way as even just a human to human being yes, I guess we would say that we’re there to get food and not to be greeted. However, customer service is the biggest thing I believe nowadays that a lot of companies are a lot of stores lack and training or stain committed to, this individual came out wearing all black and a hoodie. It was at night around 7 PM no safety whatsoever as in vest and it was very heavy traffic not knowing who’s coming up to the car me saying is this the big Mac order and all I get from the employee is yup my bag and drink turns and walks away there is no would you like sauce, buffalo sweet-and-sour any condiments there is no napkins in the bag is my number one thing that I have a problem with at all food chains people companies corporations you the people in that big office around that big table as something as easy and simple and little as napkins is a must when you eat I have no understanding of why companies tried to get away with not giving napkins. Any condiments, such as sauces extra napkins, straws Wyatt, such a big problem and if it’s not the corporation, and in fact, it is being part of the training , if this is not being done, and this is something you guys expect from the employees there is a miscommunication between the main top people and the supervisors regional managers on down respect proper customer service is not too hard to ask for is a employee or if there is employees I would suggest for the manager on the crew on shift to make sure they don’t send out a person of not knowing how to communicate properly or customer service in the basic form. It was as if I pulled up to their house and they handled their business however, they wanted to wish in fact I did not I went to McDonald’s , therefore I believe small or big little or a lot expensive or not. Every customer should be greeted properly and very well respected and left with. Have a good night. Have a good day thank you for stopping bye I felt like this grown man was like one of my youngest nephews understanding of how when you’re at work, you must perform not the way you want but the way you’re trained and the way that you should be performing your job duties , I hope and wish the corporations can get stuff together and understand that this has got to change and you must be a major player in this business and be able to be treated and have the employees walking on a shows because they know you guys are coming in and everything is spotless clean and everybody knows how to put on a front and no all of a sudden, how to have proper etiquette and customer service because the main bosses walk through that door or orders through mobile I’m talking about fresh fries, fresh burger, fresh nuggets, napkins, proper greet a straw for the drink and the sauces of the variety and which they are packaged for to give to customers hello and have a good day. Thank you simply because we are the reason why there is such thing as corporations and employees would not be too much to ask for somewhere in the past century we lost we lost this...

I went to a different Burger joint nearby and decided to go over to McDonald's right after for drinks and fries to go along with my order from the other burger joint.

When I arrived at the drive thru, I had to give the person at the speaker box my code several times for my rewards, then I realized the other coupon I wanted to use was my "deals" to use that coupon I had to place a mobile order and I did just that. The man taking orders at the speaker box directed me to head to the 2nd window, I did just that skipping over window 1.

Upon going to the window, the girl whom appeared a Supervisor of some sort only gave me one fry. I waited for the 2nd fry and then she came to the window. I mentioned that I had another fry I was waiting on. She said that she already gave me the fry. I said no, not for that order and she insisted. I said yes I received one fry from my mobile order, not my other order (my reward redemption) she stated that she did not have that one on her screen and when I told her that I gave the code to the drive thru worker at the speaker box and had to say it several times and even remembered what the code was at that time and gave it to her 2477, She said that I gave the man at the speaker only one code and she refused to give me the 2nd fry until I found on my app where it showed I redeemedmy reward for it. It was -3,000 point just for a Medium fry. That's allot of points.

My McDonald's app showed that I redeemed the points with the date and time, however it did not show what I redeemed the points for. I highly suggest adding on the app what the points are redeemed for so in cases like this, no other customer has to have the same experience I did.

She wanted me to park and find on my app where it showed I redeemed my points as others were in line and evidently more important as she mentioned who they where, a Door Dash Delivery Driver. I stayed at the window certain I'd quickly find it and felt it was rude to make me hop back in line.

Before I could show her my phone and point out the date and time as it did not show what I redeemed my points for, she ended up just giving me a medium fry. Most of the fries she gave me in the 2nd order were stale and hard.

The way she treated me is no way to treat a customer and to top this all off, both the 1st and 2nd fry orders appeared to not be freshly made as they where not warm nor hot. (Maybe Luke warm), maybe.

I am no one special and I'm the 1st to admit that.

I have been a Manager of several businesses including owning my own.

I would appreciate professionalism at its finest, even though McDonald's is not the finest joint, as it's not a five star Steak House type of restaurant, McDonald's is what it is and good customer service wins repeat customers as there are several McDonald's in Tucson and if one gives bad customer service, all the customer has to do is go to another McDonald's. One customer after the next getting treated like this adds up and as you know can become a big financial loss for any Franchisee if the experience drives the customer away permanently.

Thank you for spending the time to...

OMG! The worst drive through experience. I've ever had in my life. And I am 76 years old. I now understand what the low reviews are all about. My partner and I had an experience at 9:45 in the morning at this location. After waiting at the speaker in lane 2 and watching a car on lane number one, finish their order and go through and pick it up, we sat there with no one acknowledging our presence. We honked the horn to no avail. We proceeded to the window where you pay, and no one was there. We continued honking the horn to get someone's attention. No one came. We proceeded to go to the window for pickup, and did the same thing. No one was there. We got frustrated and decided to drive around again through lane number one. On the way there we noticed employees out back smoking. We went around to lane number one and experienced exactly the same thing. Proceeding to the pay window, we continued to honk the horn until somebody came to the window. We later found out that this was the manager. When she opened the window to speak to us a waft of marijuana smoke cane out. It was so strong that you knew exactly what was going on. Past the manager, we could see in the background, 2 employees that were absolutely out of their minds. Not coherent. They seemed to be grasping at air and didn't seem to be aware. We then spoke to the manager and my partner asked her if she was baked. She said, no I never do that sort of stuff. My partner said, yeah, right. We proceeded to give her our order... she couldn't remember from the time we finished the sentence to the next item to be able to repeat it back. She was totally confused about what the order. It was a horrible experience. I called the number on the window for customer service. It doesn't take messages, so I called the 800 customer service number for McDonald's. The person that answered the phone was extremely patient and took everything down and said someone would call me later that day. A person called me from a local number in Tucson. Through further conversation, she said she was the manager's supervisor and that she was her sister and they worked together. Wow, unbelievable. She later offered to give me a free meal. Quite honestly, I'm not looking for a free meal. But I don't want to be served by a front staff that is totally high on marijuana. Nor do I think it's safe for the ownership of this location to authorize employees to be in that condition. I ask that the ownership call me and discuss the remedy. This...