Stopped by the one on East 11th to grab a premade chicken Cesar salad. It has THREE ingredients considering the croutons and dressing just come in packets they throw in the bag . They - being whoever made the salads couldn’t be bothered to put the parm cheese on the salad and the guy at the counter was no help . He stated “ idk thats just how ours come “ and handed me parm packets f@@king LAZY !!! Then the side of mozzarella I ordered was not put in the bag nor my ranch - I paid for these I expect to get what I paid for and them to be done right. Failed it Mazzios ! If it weren’t for the ranch you’d be out of business by now so don’t EVER change that ! This store...
Read moreI have no idea why the guy at the counter acted like I had killed his dog today when I picked up online lunch orders for myself and a few of my coworkers. Made me feel uncomfortable and guilty, as if I had done something wrong, when I was just picking food from a restaurant. The orders weren't even complicated. Sorry to be so much trouble to actually order and pick up food at a restaurant. The food was good, and all was correct, so no problem there. This is the 11th and Florence store that I am talking about. It seems that other reviewers are reviewing any Mazzio's out there, but I am specifically reviewing this...
Read moreThis location is only 1.5 miles from where I live. Yet I can't order a delivery online. For whatever reason your "area managers" rezoned my area due to the downtown Elgin store closing. So, now I have to order some place much farther away, W. Edison. Which quotes delivery times at 85-90 minutes. Only seems to accept timed orders online, yet it won't do that either! Sure would like to try Mazzio's as I've heard so much about them. However with the poor customer service and snotty email replies it's apparent that as an entire corporate entity,...
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