Moe's Southwest Grill — Restaurant in Tuscaloosa

I recently had the pleasure of dining at Moe's Southwest Grill, and I must say that my experience was elevated significantly thanks to an outstanding team member, John Parker. From the moment I walked in, John greeted me with a warm smile and genuine enthusiasm that made me feel right at home.

His knowledge of the menu was impressive, and he took the time to explain the various options and make personalized recommendations based on my preferences. It’s rare to find someone so invested in ensuring customers have a fantastic experience. John’s passion for the food truly shone through as he described the fresh ingredients and unique flavors that make Moe's stand out.

What really impressed me was his attention to detail. John made sure my order was prepared just the way I wanted, and he even suggested pairing my meal with one of their delicious salsas that perfectly complemented the flavors. Throughout my visit, he checked in to ensure everything was to my liking and went above and beyond to ensure I had a memorable experience.

The atmosphere at Moe's is already lively and fun, but John’s energy and positive attitude added an extra layer of enjoyment to my meal. It's employees like him that make a restaurant truly special. I left feeling satisfied not just with the delicious food but also with the exceptional service I received.

If you find yourself at Moe's Southwest Grill, make sure to say hello to John Parker. His dedication and commitment to customer service are truly commendable, and he deserves all the recognition for making my visit unforgettable! I can’t wait to come back and enjoy another meal, knowing that I’ll be greeted by such a...

A Five-Star Fiesta at Moe’s Southwest Grill – Thanks to John Parker!

From the moment I walked into Moe’s Southwest Grill, I knew I was in for a treat—but what truly elevated my experience from great to unforgettable was the exceptional service provided by John Parker. John was the definition of hospitality: warm, professional, and genuinely enthusiastic. As soon as I stepped through the door, he greeted me with the iconic “Welcome to Moe’s!” in a way that felt completely sincere and full of energy—not just routine. He guided me through the menu with ease, offering expert recommendations and making sure I got exactly what I wanted (and more). My burrito was delicious, the toppings were fresh, and everything was served lightning-fast, but what really stuck with me was how John managed the whole line with a smile, treating every customer with respect and personality. It’s rare to find someone who takes that much pride in their work and brings such good vibes to the entire atmosphere. If you’re going to Moe’s, do yourself a favor and hope John Parker is working—he turns a great meal into an exceptional experience. Moe’s is lucky to have him, and customers like me are even...

Placed an order at 5:27 for 6pm pickup. The app allowed a 6pm pickup time to be selected and had several later pickup times available.. Arrived at 6:04pm to locked doors. Had to bang on doors to get employees who were 6' away to respond, they said they closed at 6. We explained that we had placed a pickup order for 6pm - surely they would've filled it before clearing all the food? No, all food long gone and employees were mopping everything down. We had to ask for a manager, who told us we could pick up the order tomorrow. We asked if they could transfer it to another location in the city. They called the other store manager and let them know that we were coming but didn't tell them our order, so we had to stand in line, try to read back every item with meats, toppings, etc, because the manager wouldn't just take our phone and read the email confirmation with what we had ordered. We had to ask for additional chips three times, and left with three bags of chips less than 3" full although we had ordered an entree nachos and two additional queso cups. Absolutely ridiculous. No offer to refund, no thanks. No apology from...