Dunkin' — Restaurant in Union City

Don't you hate it when the server gets your order wrong and you drive off trusting that the order is correct, but something inside of you says take a look and just make sure. You think to yourself, well maybe all is well and you're far enough away from the drive thru that they won't see that you really didn't after all trust the recent transaction because history has taught you that the drive thru really can never be trusted. With every fiber of your being, you hope and PRAY that you're wrong and you can continue your drive on to your destination. You taste the Strawberry and Banana Smoothie drink THAT YOU ORDERED, and that your mouth is watering for, only to find out that your Strawberry Banana Smoothie is just a very watery less crushed ice version of a Strawberry Smoothie. Because you still have some hope that just maybe you're wrong, you take a few more slurps just to make sure. Then when YOU have CONFIRMED WITHOUT A SHADOW OF A DOUBT that your order is in fact wrong, you begin to feel all kinds of inconvenienced. Your eyes are rolling in the back if your head and although it shouldn't be that deep, you feel a small level of betrayal. "Hey, I did my part, why couldn't you just do yours" you think silently to yourself. You then struggle with deciding whether to return to the location where you placed the order, cause DAMIT, you just really don't F'in' feel like dealing with it!!! But you turn back around anyway cus now it's the principle that drives you. You drive back to the drive-thru window, where you are now 5th in line of those waiting to have their orders taken and you have to wait your turn AGAIN. When you reach the drive-thru, you nicely advise the server/cashier that your order is incorrect and this is the BS customer service you receive. "Ah, I made a Banana and Strawberry Smoothie. That is a Strawberry and Banana Smoothie. I made it myself and I put Banana in there, now if you want me to put more Banana in there, I will. Pull up to the front and I'll bring it (the Strawberry and Banana Smoothie) right out to you," says the Server. Let's please, everyone take a moment with me in silence to calm the blood that's boiling deep within.🙏 When did taking ownership of a mistake ever become a big deal? What happened to customer service, the customer is always right? Needless to say, I didn't move up. I just asked for my money back. This is strike 2, before I find another Dunkin Donuts Union City. I'm not discussing the first incident where you haggled with me about my bagel order at the window. Get it together Dunkin Donuts in Union City, sometimes quality is much better than quantity. Stop rushing us through like a herd of cattle if speed brings about error. I'm just saying. Mouth was...

Not sure why, but sometimes I get weird looks from employees when requesting that gloves are changed prior to preparing my sandwich. Firstly, I do not eat red meat or pork, and these items are touched multiple times when preparing other orders without gloves being changed. Even more so, other objects are touched while wearing gloves: buttons on the machines, handles on the devices and other utensils used to prepare food, cash register, paper bags, headsets, sometimes money, etc.

Not necessarily at this location, but I've witnessed employees leaving the store to give a customer an order they were waiting on...all while touching the door handles, inside and out, without even changing their gloves after returning behind the counter.

Just the mere fact of "having on gloves" does not prevent cross-contamination. While most will agree that the touching of one's food with bare hands is not welcomed, for me, the touching of everything else "with" gloves prior to preparing my food is definitely not welcomed. I spend money at this location quite often. Therefore, I should expect my food to be prepared to my satisfaction. It should be no harm in honoring my request, and most times, it is without surprised looks or verbal feedback.

Maybe because I'm probably the only customer who makes such a request, is the reason I receive such reactions. However, I'm sure that if the tables were turned and these employees where at an establishment other than Dunkin Donuts, their reaction to such a practice would be a lot...

The manager of this location, "TAMARA" first off needs to work on her appearance!! She's so UNCOUTH, which matches it! She actually ignorantly yelled over the store looking and sounding a MESS clapping her hands like she was in the streets because THEY MESSED UP MY COFFEE!! To start, I order MY DUNKIN EVERY MORNING via DoorDash because I work from home. I never had any issues with my iced coffee up until last week! Starting Thursday, I received my coffee and apparently they were out of Caramel sweetner or just plain forgot to add it to my VERY BITTER drink! I toughed it out and poured it out. I gave it another try on Friday and unfortunately got the same NASTY RESULTS! I did not pour this one out because now I'm WAISTING MONEY! My plan was to just go up to the store being that they are right up the street this morning but I had a meeting so I tried DoorDash again and got the EXACT SAME NASTY RESULTS! Therefore, when I got the chance I went to the store. The young lady that greeted me was OK, she looked at my sticker from the returned cup and remade my drink and it was MUCH BETTER, proving that they had made it wrong! I proceeded to ask out of all fairness for a credit for the one from friday, not even mentioning the one that I poured out Thursday and "TAM" as they called "THE MANAGER" came out the back in attack mode looking and acting like the TASMANIAN DEVIL about a $5 credit DUE TO THEIR MISHAP! Like GIRL, RELAX!! It was not that deep. Get you some customer service couth and feel better...