Domino's Pizza — Restaurant in University Place

Disgusting food with grease everywhere where there shouldn’t be. They should be ashamed of themselves. I had a horrible experience last time and so I said to myself I’m only going to give a dollar tip and if they do a good job, I’ll order again and give a 5$ tip... well I’m never ordering from them after this unless I’m starving and there is no other option; kind of like tonight; thank the lord the salad was at least pre-made and sealed so they couldn’t get any of their grease in that... looked like a 5 year old was playing around with the food before I had it delivered. I’ve been a resident of university Place nearly my whole life and This Dominos has gone so down hill it’s unbelievable. I almost want call in and tell them what I’m thinking, what good with that do though? Seriously... may has to go in and talk to a manager or a day the owner is in and show him pictures of this disgusting slip; the lava cake desert they gave... jail food looks better then that. The delivery drivers also found some sort of way to not let you enter in your reviews if you order online they don’t beep in they dropped it off on their computers so it when you try to the reviews on their web page it just keeps saying “please wait tell your order is delivered”... well it’s been 30min delivered now and still can’t write my opinion on their own website which I’m sure gows to the manager because it says the person’s name who made it and the person who delivered it... if you want GOOD pizza go elese where... this is a place to only order from when you are starving and there is no...

Recently ordered their carry-out special. Simple order, or so I thought, one Brooklyn style pizza with pineapple and on regular pizza with pepperoni. I asked the mother-in-law to pickup while I was still working.

She picked up the pizzas, even left a $4 tip but we found out that both pizzas were pepperoni. Not a big deal but the wife is vegetarian.

So I called this store to explain the issue, and was told nicely that is the responsibility of the customer ( not Dominoes) to check all orders. I was even told there are signs all over the restaurant for this.

Sadly, we live in a world lacking individual responsibility and accountability. It appears that is now happening at the corporate level. Mistakes will be made from both sides but shouldn’t individuals and corporations try to compromise?

Anyhow just know that this Domino branch doesn’t check orders accurately, and it’s your responsibility that they make what you ordered correctly. The University Place Dominos felt that I the customer should have drove back into the store, returned the incorrect pizza, and then they would make the correct pizza we ordered while we wait in the store.

Sorry, we won’t endorse an organization that feels quality assurance is the consumer’s responsibility, and not at the corporate level. Thanks for listening to this rant and boo dominos.

Update: management came through and gave us a free pizza...

Unfortunately, we had many things wrong on our recent order. We had a large order and were told 30-35 minutes. When we arrived on time, our order wasn't even in the oven yet and we had to wait another half hour (*we ordered early for we have a family member who works nights, he didn't get to eat because of this). Waiting longer is not the issue though, if we had known a more exact time frame, we could have made other choices. Also, when we arrived, some of the employees were not really communicating (I dunno, maybe they were frazzled, but none of us waiting were really getting answers). While having this conversation, I observed the pizza maker continuously pressing the dough into cornstarch.

Our order was then messed up; which they did rectify at pick-up, and the last person to help me was sweet and very concerned with my final business. But ALL our pizzas had a thick 1.5" crust with hardly any pizza real-estate, there was A LOT of unpleasant cornstarch on the bottoms, and were all a bit overcooked. And finally, y'all aren't making fresh salads?? Gosh, a pre-made salad with a plastic film, just isn't as appetizing ☹️

We have "always" been very happy with this specific Dominos, have ordered from here 'every' time we wanted pizza... But now are considering not...