Denny's — Restaurant in Vacaville

Fwd from complaint to Denny's website: My adult son and his friends topping their farewell bowling hang out for their friend decide to go to Vacaville Denny's to satisfy their midnight cravings. They are first greeted by the hostess/waitress stating that there are no milkshakes or smoothies due to blender not functioning. This was also repeated by another female staff member assumed to be the manager. While beginning their meals they notice 3 other parties that received either milkshakes or smoothies that arrived after their group. A male host attends to them when called over and they inquired whether or not the restaurant was serving milkshakes or smoothies. The waiter quickly responded that there was nothing wrong with their blender and asked if they would like to order one. Hearing this disgusts me and fills me with anger. And that the corporation should know what type of servers they employ and represent the company. I serve inmates and don't treat them with disregard. My son and his friends are very respectful young men spending time with their friend who has to move out of town. This was a terrible experience to have to...

This was the worst service ever. I usually don't do reviews but this was bad. First I was given a glass with lipstick on the rim and spots of dirt in the inside. I asked for a new one and it was the same. Everyone else got dirty water too. I let it pass, but later I was given a cup for coffee and again it was dirty. I made my order and everyone got their order within 20 minutes of ordering. Another friend and I didn't get our order because they said it got bumped off the ticket order, so we had to cancel. Later they came back with my friends order ready in a to go bag, but they said they had nothing for me. As I got in line to pay for my other family members, she bumped me to be last in line even though I was in the very front. I didn't want to believe she was doing it on purpose, but this made me certain that she did. I know that serving and being a waiter is a difficult but this was such a horrible experience. I had been at this place before and the service was good but not today. To bad, the lady at the front apologized and said they would give me a 10% discount but the bad experience I had could...

We did not have a great experience.

Cleanliness was the worst. The host was wrapping silverware without washing hands. He was touching money, the register, wiping down tables, digging in his pockets and while I was there did not observe him washing hands in between tasks. I observed servers use the same rag to wipe down multiple tables. The tables were being left wet. I had to reach in my purse for a napkin to dry our table. There are signs that say “this table has been sanitized for your safety” but that wasn’t the case the condiments has residue from prior uses and I didn’t observe anyone wiping down the condiments at each table. I can only imagine what the kitchen staff is doing. The place is obviously low on staff. The employees are overworked and overwhelmed. The root cause for them taking shortcuts. They were also out of multiple menu items which was very disappointing to our kids. The reason why we were even there.

You would think that after all that was learned through the pandemic they would uphold that level of cleanliness going forward but no this restaurant has returned...