Foode Cafe & Catering — Restaurant in Vancouver

!!!POOR CUSTOMER SERVICE!!!! WORST EXPERIENCE... I have been going to Foode for a year now, I work not even a block away and eat here often, twice a week or more. I used to love their service there, when i walked in the girls new me by name and when I called on the phone to place an order they knew who it was right away. It felt great to be known and appreciated there until recently. Foode has gone down hill for sure in their customer service. I used to be able to go in on my lunch at 1:30pm and order my usual breakfast sandwich or turkey and havarti, but not any more and without warning. I called in around 11:35am to ask if they still had bagels in the store for a breakfast sandwich, the girl on the other end replied with only a "Yep." I figured they must be busy and brushed it off and replied with a "great, thank you see you soon!' When I arrived there at 12:00pm I went to order my bagel breakfast sandwich and the girl says "we stop serving breakfast at 11" I was so frustrated because I told her I had just called in and asked about breakfast bagel sandwiches and was told yep. She just looked at me and said "sorry." I told them I was very frustrated since I had even called to make sure they had it to order there and for them to tell me they stop serving at 11, it would have been nice to have been told over the phone. They didn't seem to care much that they completely inconvenienced me with only a 30 min lunch break to find somewhere else to eat. Also, other times I have gone in and ordered lunch they will give me my sandwich and have substituted other ingredients onto my sandwich without telling me before hand. When I take it back up to them and say this isn't the Turkey and Havarti they tell me that they were out of turkey and that they substituted a different meat instead and say i hope its okay. Well of course it isn't! Instead of telling me when I ordered that they didn't have any turkey left so I could choose another sandwich they just assume its okay to put whatever meat they have available on it? Very FRUSTRATING.. They have now lost my business, especially since it is no where posted in the store nor on the website.. VERY FRUSTRATING when I have been loyal to FOODE for almost a year. I will be taking my lunch business else where...

I want to like this spot, but they often disappoint. The items they do well, they do really well. The items they don't do well, they do very poorly.

I had tried them a couple of times pre-pandemic and was generally not thrilled. However, they were one of the only spots open for lunch during the pandemic, so I've now tried a variety of items. Their salads, which can be served as wraps, are generally very good. Their sandwiches are really kind of bad, for example, nearly raw bacon on my BLTA today.

They do a lot of catered food, which slows down service at the counter. This is frustrating when I don't have a lot of time. doubly frustrating when you wait nearly 20 minutes for a sandwich with nearly raw bacon on it. Calling to order in advance might be a way to reduce the wait time.

I always enjoy the fiesta chicken salad, the BBQ chicken salad (or wrap), or the ciabatta Italiano melt. Their bakery items including coffee and tea are good, and they have an excellent chai latte. The Caprese salad or sandwich were disappointing, as was the grilled cheese. The grilled cheese was more like dry, warm bread with cheese in it. Honestly, I have not enjoyed any of their cold sandwiches, and I would avoid anything with...

The moment I walked into this place I received a friendly greeting with a breeze of deliciousness. With a place that smelled so good, it ultimately made me demand incredible food. And let me tell you, the food was A-mazing. Cream & Sugar definitely went above and beyond! I didn’t know I could fall in love with a piece of bread, but when I finished my California Club, I wanted more, a lot more. I stole my husband’s Buffalo Chicken Wrap because I wanted to know if it was just as good. . . It was. To top it off I had a mocha and cookie. The mocha was made perfectly and with Café Vita beans, which is perfect because it’s another company who takes pride in their product. And the cookie, let me tell you, this was another example of cooking with love. Literally. This cookie recipe is from the owner’s own Mother. That is LOVE! I highly recommend visiting any Cream & Sugar location and randomly place your finger on the menu - order it - and be amazed because everything is just that at Cream &...