Chuck E. Cheese — Restaurant in Victorville

I have not been here in awhile. And when I say awhile, I was here when they had tokens and the bouncy ball thing.. So I brought the kids so they can put some tokens into the machine to find out that they no longer use tokens. It's all with a swipe of a card. At first the kids were pretty sad about the tokens, but for me it worked out easier. They each got a card. You can add min or points. If you add min they start as soon as you get the card and is non stop. When you get points it's 2 to three points per game.. The cards can be paused if running min.. So either way its cool. If your child is a slow player then the min running time would probably be better. It's less of a hassle for a parent to try to keep up with the tokens.. Pretty easy to use for a child. It's like speed pay at the gas station.. The environment was not to crowded. Got a table kind of in the middle on the side so I can see each child in every direction. We had pizza, chin Ken wings buffalo bone in, some drinks and the salad bar. The salad bar was nicely put together. Everything was fresh and properly organized. The food came to the table in a timely manor. The pizza was nice and fresh. The children had fun running around and having fun with their cards. Chuckie came out and did a little routine. Handed out some free tickets. Now my thing is everything is so expensive here. Even if you grab some coupons you will spend on just the food alone. It would be nice if the things that the children could by with their winnings were actually reasonable.. You need a thousand tickets for the smallest things.if your child really wants to take something home you have to have a million tickets... Well maybe not a million but a thousand... Other than that the place was clean. They have great parking and are wheelchair accessible. The staff was nice and friendly and were kind and helpful.. This was a last min decision and it worked out great. The children ate, played and had fun learning to budget their token cards... The bathrooms could use a little more love and attention. The toilet paper is so hard to come off the role. You get a little frustrated trying to pull it piece by piece as it continues to rip... There was something thrown on the floor in every stall. I had to pass 3 of them to get to one that was about as clean as it could get. It smelled good though.. Nice clean music great place to take your children and try to get a little relaxation in if you can while they run around. They do have free wifi if you are needing to get a little work down on your laptop while they...

Wow. If wasting your time were a competition, hand me my trophy. My pops had warned me about the atmosphere and golly gee he was right is all I can say. I brought the Mrs. and my two daughters this week and It was quite the experience from the start. We walked in and ordered with all being smooth until we got to our table. An employee by the name of Terrance quickly made his way over to greet us and see if we were ok. This was the only normal interaction between us. About thirty minutes while I was out playing games with the fam had when I decided to check on the status of our food. I got back to our table where our buzzer had been missing when Terrance would soon return with our food which was nice I guess. By now we’d all sat down to eat when he’d return and ask if we were regulars. I said no and he replied with, “I could tell because id definitely remember her face” Yes. This clown just hit on my wife right in front of me. Trying to shake it off, I ignored it and went on and he had gone to do anything else but work (I didn’t see this guy wipe a single table my whole visit). Another half an hour had passed before he’d return once again and ask if we needed boxes or anything when clearly we were all still eating and enjoying our time. I told him no in a somewhat serious tone of voice when he’d answer with a, “Hey my fault big dog don’t get all crazy on me” I asked him to leave and he left for about another 15 minutes until he’d come back to ask the same damn question. I told him yes because at this point I was irritated as was my wife. When he returned with the boxes he basically threw in a slight quip urging us to tip him because he “does more work than he gets paid for” which is not something he backed up with physical evidence at all. This is what just set me off and forced me to ask him what his problem was. He played dumb and acted as if he’d done nothing. This is when I’d noticed a distinct alcohol odor ascending from his breath so id assumed that’s what was causing this behavior. Thought he wasn’t out of control or crazy within our visit, this was all very unprofessional and disturbing and I wouldn’t recommend coming back. But dad was right about...

The supervisor, David, at least that is the name given, made a mistake on how to charge today's, Wednesday's, fun card. When another employee politely asked for him to fix his mistake, he first insisted he was right and that there was no error. The subordinate employee explained his error once more and then he went on to fix his own error and acted rudely to that employee. He made no apologies for his error and inconvenience, but clearly took it out on this subordinate employee.

David has had many issues relating to his job performance and conduct. For instance, in addition to his above mentioned actions, he dresses as though he is coming from a concert, messy hair with bleached out tips and overall lacking in cleanliness. He has had a female friend come to spend time with him at work. Patrons did not need to see this interaction.

This boy clearly does not respect his job. I have come to the conclusion nepotism or similar terrible business practices must be at play.

The salad bar contained wilted and brown romaine and even browner iceberg lettuce. When asked for better lettuce, David simply left the conversation. He just left. He did not address the issue or, as one would hope, leave to obtain lettuce that was not wilted nor brown. He also refused to remove the old wilted and brown lettuce.

David exhibits a patterned behavior of never taking responsibility for any issues, some of which he, himself, creates.

As per an employee, employees only disinfect the tables and none of the rides.

None of the employees wear name tags.

I have already made these issues known to Chuck e cheese via their survey system, but I have yet to see any improvements. Therefore, I write this to make the public aware of the many transgressions from this establisment, predominantly from the...