Ashley Store — Local services in Victorville

I wish I could rate it less. The furniture that we saw in the store was what we wanted color and all. When they delivered the chair, and not the rest of the furniture I was not home and when I got home I saw that the chair was not the same color that I saw in the store. I went to the store 10 minutes after the furniture was delivered and asked to speak to a manager and this man came out and told us that they don't sale the furniture in this color and it is all in the lighting. I took a picture of the chair that was delivered to us just 10 minutes prior to me getting there and the chair that was inside the store as well and I showed it to him. I am not sure why he was upset. He threw the papers at the CSR and told them to process the return. This was on 12/23/2020 I had to go back to the store and call the Synchrony credit card company and express again that this is not the chair that I ordered. Now it is 01/07/2021 and I have this chair wrapped in plastic sitting in my dinning room in a corner behind my dinning room table so that it doesn't get damaged and I am still waiting for them to come pick this chair up. I remember the Manager on the 23rd of December yelling at us as we were leaving the store that we can't use our Synchrony credit card anywhere until after he processes the refund. He is correct, I can't. So it is now 01/20/2021 and I am again calling the Credit Card Company and disputing the charges. How can they charge me for a chair that I did not order. The color of this chair is not the color of the one in the store. The manager says oh it will change colors.... What? no... If anyone has had a similar experience with getting the wrong color furniture please message me and let me know the correct course of action to take outside of filing for bankruptcy. When I went in on the 7th of January I had a wonder CSR named Sarai that helped me. She stated that it would take about a week for the refund/return to go through and unfortunately I am still waiting and it is just one day shy of 2 weeks. I called the Credit Card company to file a dispute. I think this is a lot to go through for them not being honest in the first place and telling me that the color of furniture inside the store is not the one that they have in the warehouse. They also had my bill spread out over two different invoices and didn't have all the furniture set to be delivered on the same day. I am so disappointed in this store. I hope they all don't work like this one. I will keep everyone posted as to the outcome of this long drawn out ordeal. Just so sad. Not sure why the manager was angry, he isn't the one that gave away (not sold) gave away his entire living room set and expected to get the color furniture that he wanted. I wasn't yelling and screaming I just wanted them to come back and pick up the furniture. He said he had to call them to see when they would be available to come pick it up. Wow! The pictures. The lighter color is what is in the store thats what I wanted and the darker color is what they delivered and I am waiting for...

Our salesperson Marco was amazing. He made my daughter and me feel so comfortable and welcome that we decided to buy all her needs for her first place at the Victorville store. However the manager (I believe was David ) made us very aware he was the store manager when Marco had to get him due to a problem with 2 missing barstools for the 4 seat table set we chose from the sales floor. David offered a couple of replacement barstools of a different type on the dinning set. The deal came with 4 seats, but apparently they only had 2 of the 4 seats listed on the deal. So we said that would be fine, we would take the other type of barstools in place of the ones no longer available, as long as we still got the deal for the 4 seats. He then came back and said he only had 3 seats, but for the trouble if we wanted to take the floor model table and 2 barstools “as is” at a discount of 40% off home that day and he would have the other 2 seats (completing the 4 seats advertised on the table set) sent with the delivery of all the other living room tables and sofa pieces. We said yes to the deal. He never made eye contact, spoke only to our sales person. Once we paid for what he set up, a discrepancy from the offer was noticed by us where there was a charge for the 2 barstools as well as realizing they never charged us for the coffee table and end tables. The manager David apparently left the store. When they called him, he basically told the other manager that he didn’t say that was the offer and he could only give us 10% off of the 2 barstools.The 40% off of the table was still honored and not in question.Long story short David shouldn’t offer something he wasn’t going to honor, shouldn’t then make it look like the customer lied to cover up his shady actions, or put the employees in a situation where they have to clean up his mess and probably are now being blamed like myself and my daughter were for his offer and decision. In the end another manager Elias and Marco were able after calling David again to help us and keep the sale (which I was willing to walk away from) my daughter really wanted the furniture and liked the salesman Marco. These two employees of yours saved the sale and had it not been for their customer service I would’ve left. It’s not so much the deal. Either someone offers you a deal or they don’t and customers buy product it they don’t. The problem was the being lied to and that what should have been a fun fulfilling experience, where our hard earned money was being spent turned into a...

This is my true experience with Ashley Furniture in Victorville, CA. I purchase some furniture for delivery. Everyone was very helpful when you are buying their products. But the good customer service stops after you sign your name on the contract line. I asked for delivery before 6 pm because I had to work. The sales person said that should not be a problem. I received a voice recording stating that the delivery would be between 1pm and 4 pm. I called at 3pm to get an update. I was then told they have until 9pm to make the delivery, and no one could tell me a time. I was told to call the store for more information. I called the Victorville store and spoke with a woman named Theresa. I asked her to speak to the manager, she said maybe she could help me. I told her my concerns, and she state that the contract I signed state the time of delivery is estimated. I again asked her to speak to the manager. She had me on hold for 15 minutes. I hung up and called back, she immediately said Ashley Furniture, hold please. I wait another 5 minutes and called again. She did the same thing Ashley Furniture hold please. This went on 3 more times. I got in my car and when to the store. There was not one customer in that store. The employees including the manager was engaging in conversations with each other. I went to the counter and told Theresa, you can't put me on hold now, I want to speak to the manager. She told the manager, who continue talking to another employee for 5 additional minutes before coming to talk to me. I know he was talking to another employee because the person had a name plate on. I told him what my concerns were and needed an update on my delivery. He stated I was the one who made them aware that the deliveries were not on time. I told him I don't work for Ashley Furniture and them not being aware of what is going on with their customer's deliveries was unacceptable. I left the store without any additional information on when I would receive my purchase. I called the cooperate office to file a complaint. The sad part about it is that I have a truck I could have took my purchase home myself, but they make you pay this ridiculous amount for delivery, and still can't delivery. Also if they put you on hold, don't think they are attending to your concerns, because they are not. I saw with my own eye, their customer...