Nekter Juice Bar — Restaurant in Victorville

Upon arriving, the manager and I entered together. She sat and started eating her lunch. It looked like an item from Starbucks. I ordered two drinks and waited. As I waited, about 4 customers ordered after i did and received their drinks. After about 30 min of waiting, I asked when my drinks were going to be ready. The attendant told me they were almost ready.

I no longer wanted to wait and asked for my money back. They called over the manager, who was still seated finishing her lunch (Starbucks item), a Caucasian lady, mid 30s.

She walked over almost bothered and said it takes long to make fresh drinks, and besides, you came at a busy time. I told her my fresh drinks took long but not for the 4 customers that ordered after I did?

She returned my money and sarcastically said you would get your money in 4 to 5 days, as if to try to bait me to argue.

The unfortunate thing about this incident is that it occurred in front of the manager. As a manager and seeing that it was a busy time and letting her employees struggle, as she is sitting there eating for over 30 minutes and not helping shows the type of management this establishment has. The role of a supervisor or manager is to assist their employees even if it's your lunch time.

Nekter, it's time you revisit this managers training because her failure to act will further cost you to lose more business and customers. Rest assured, I won't go back as well as the other 2 customers that left before ordering due to the long wait time to order and...

Upon entering the location I was apprehensive and should have followed my first mind. The location smelled like mildew, the workers were talking to one another about the mildew smell and how she thought it was her coworker smelling that way, I was not greeted upon walking in and also while trying to order they were too busy having a conversation with each other instead of tending to the customer. I really wanted to try the chia pudding bowl so I went against my better judgment and ordered it anyway. Big mistake. After taking a bite and a half I let the lady who took my order know that I did not like it and if I could plz have a refund she told me with a slight attitude no I can not have a refund and that me not liking the product was not good enough reason for a refund, I then asked her to add something like fruit to the item to help with the taste she told me that would be an additional charge. I told her I do not want them item and I would not be paying additional anything I would just like a refund she again told me no. I asked for corporate number and she claimed they did not have one I asked to speak to a manager and she claimed she was the manager I then asked her where were the signs stating no refunds and she told me there did not need to be any signs. I will never support this location and probably not another Nékter juice bar if this is the company’s policy. The lady was down right rude and had no customer service skills at all. I’m really hoping nekter or the owner of the location contacts me to...

This was the first time I had a bad experience at a Nektar location and I have visited many of them.

This location accepts cash as form of payment only. The employee stated their credit card machine is broken which was inaccurate. As someone who has processed credit card payments for decades, I realized the location’s POS system was working just fine and store is trying to save on the credit card transaction fee. Deceiving the customers is never right.

I also asked for a small water cup to remove some of the bananas on my Açaí bowl since the employee put excess amount of banana on my Açaí and the employee told me it would be $1 for the small empty water cup with a smirk. I was trying to be nice by not returning my Açaí bowl and this was the Nektar employee behavior. There was also spilled water on the floor that I cleaned myself since I did not want anyone to slip and fall.

Bottom line, it was a very bad experience and I will not return to this location. So sad to see some Nektar locations closing down and I hope that management and the corporate office realizes of poor customer service having a big impact on the survival of...