Chipotle Mexican Grill — Restaurant in Virginia

I did an online order I got my confirmation time got the app confirmation that it was ready to be picked up at 5:30 it was an $87 order they were 40 minutes late having the order ready for me The food was cold missing items people don't know how to use a slotted spoon and the watery corn turned my burrito bowl into soup bowl. and worst of all the kids food was so hard and crusty I had to just give it to the dog . The guacamole on the side for the chips when I put a chip in it there was a quarter of a avocado in two different containers zero quality control. . I had to stand at the counter and three different times ask the kid the status of my order they kept on forgetting to finish my order but I watched nine different people come in order their food pay and leave while they kept on forgetting mine and his excuse was they were busy and this was the acceptable norm this is not acceptable and if this is normal I hope that they close down. and I can't post this without putting a rating but it won't let me do a half a star it's not even worth a whole star when the food was cold watery and the kids were complaining That's not...

By far the worst meal I've had all year. I went to Chipotle years ago and had a bad experience and haven't been back, but thought, especially after the controversies in the news, they'd be on point and would have kicked up their game. Not so

I got three soft tacos: 1 Beef, 1 chicken and 1 carnitas.

The Carnitas came out ice cold. Like right from the refrigerator cold. 0 Heat.

The beef tasted livery, and and was also cold.

The chicken was so over-salted it posed as heat... And also cold.

I got a side of guacamole and chips and a side of queso and chips as well.

The queso was watery and gloopy and flat but was the only thing that was warm.

The guacamole was okay

Both bags of chips that came with the side items were stale - I'm talking had to bend to bite through stale.

Absolutely 100% awful!

They are fortunate that most who crowd the seats of these overhyped joints are too busy on social media deciding if their hair should be blue or pink this week to pay attention to the utter mediocrity placed before them absorbing heat from the atmosphere to warm to body temperature before...

So first off, the place is not the authentic feel it used to have. Employees are arguing with each other and it’s totalt unprofessional. The customer should be the only one you’re focused on and talking to other then business behind the line. My wife and I ordered burritos, JUST STEAK AND WHITE RICE. THATS IT. Half a spoon full was put on. We asked for more and heard comments come from more then one employee. Guy in front of us asked for extra everything and he got more then what he asked for with the girls giving him nice big smiles. Double chicken, double steak, double rice and beans, two hand fulls of cheese and lettuce. They couldn’t even close the entire burrito. The had to use 5, yes, 5 foils. So then an argument breaks out while we are trying to ask for sour cream. It’s like a massive thing to ask for anything when we go here. THEN WE GO TO PAY. I told my wife they will mark it and charge him more. Nope, same price as ours. Doesn’t make sense. His was a size of a football, ours was the literal size of a baseball. I don’t get it. Very bad customer service. Won’t be...