McDonald's — Restaurant in Virginia

Hi, I would just like to say this is my 2nd time coming to this mcdonald’s and I am in shock on how they treat their customers. Especially the managers, specifically Sonia. The first time I came I had ordered a strawberry and banana smoothie and a small fry, when I got to the window they handed me a strawberry and banana shake, Miss Sonia came up to me and asked me for the receipt and she said I was charged for a shake not a smoothie and i said i specifically said i wanted a smoothie not a shake and i was willing to pay the difference and she refused and got mad at me and asked me if i spoke spanish as if i didn’t understand what she was saying to me. i have many years of experience in fast food and customer service and one thing i’ve learned is to always treat customers with respect and that the customer is always right. Second time i come to mcdonald’s she yells at my mom about not asking for sauce at the speaker and when she handed my mom the sauce she said “take it” and sarcastically told us to have a great day. Sonia if your reading this, go train at chick fil a to learn more what real customer service looks like. This is constructive criticism, learn to treat people the way you would like to be treated, I pray God gives you inner peace Sonia, God bless you. & always remember You get paid based off...

Hi, my name is Kevin Belt, today I went to McDonald’s and I ordered two fish fillet sandwiches and the employees and management at McDonald’s messed up on both sandwiches then on top of that management told me I had to pay extra just for cheese instead of remaking both sandwiches. I would advise that all management and employees at McDonald’s do better with how they serve their customers, because today when they messed up on my two fish fillet sandwiches and charged me extra just for cheese, I got...

Bad customer service. Over 6 employees working and all of them are scrambling around, doing nothing. They almost never have anything prepared, so they'll have you waiting 10-15 minutes for your order even if you're the only person there. The manager doesn't seem to care and when people ask about their missing orders, she waves them off and says "okay just wait." rudely. The girls there don't really seem to care about getting anything...