Our CupCakery — Restaurant in Washington Township

I do not recommend this bakery as the owner has shown a complete lack of responsibility and regard to customer service. Long story short - they blew the surprise for our gender reveal party by telling me what color the cake would be after repeatedly reminding them to not mention it to me. After the error they didn't feel it required anything more than a $5 discount to correct.

I ordered a small 8" cake for our Gender Reveal party. I discussed the specifics with Linda, the owner. From the start I felt that she had a condescending attitude and was not altogether pleasant to correspond with, however I proceeded. I had specifically stated to her on the phone and email, "I do NOT know the gender so please do not include any info of that in emails, on receipt, or outside of box or outside of cake." The fact that I did NOT know the gender ahead of time was also reiterated when I put Linda on the phone with my doctors office, who privately told her what the gender was, so it was to remain a surprise for me and the rest of the party. When confirming the details via email, Linda responded back with: "Here is your new total. You requested pink for the batter color."

In shock, I responded that I hope she meant "pink OR blue". I expressed my frustration as the gender had been revealed to me by what was confirmed as the cake color. To be paying a premium for something so special and have that moment of revelation and joy be taken away is extremely disappointing. I​ said I hoped​ we c​ould​ come to a resolution​ and that this ha​d​ become a very frustrating experience. I told Linda that ​I ​hoped to avoid conflict and disappointment​, and asked for reassurance that there would be resolution ​in terms of customer satisfaction and me ultimately feeling ​​more positive about the situation.

​Linda's response was: "​Our daughter recently learned the gender of her baby when the technician referred to "her" during the ultrasound appointment. We know how special that information is and wouldn't intentionally impact the surprise but sometimes mistakes happen. We make many gender reveal desserts. I'm sorry if information may have inadvertently been communicated to you in one of our many emails. Our goal is make the best possible desserts as possible but sometimes we do make human errors. We'd like to offer you the colored batter fee for free."

I thought that attempting to minimize the situation by comparing this to her daughter was a poor attempt at an excuse. Considering her family had a similar experience, I would have thought that Linda's reaction to making this mistake herself would have been a little more regretful than "mistakes happen". I completely understand that this was human error and not intentional. However, the the total for this cake was $50.50, and the charge for the colored batter was $5. The resolution that she offered for this mistake was $5 off a $50 cake and a half-hearted apology that sounded like a dismissive excuse. This is completely unacceptable. Luckily, Linda had not taken the 50% nonrefundable deposit yet so I was able to cancel the order.

I am not one to believe that the customer is always right in every situation. However, if this was my business, I would have gone above and beyond to make sure that the customer walked away as happy as possible. Instead, Linda let me walk out the door, with the gender reveal surprise ruined. Had her reaction been one of genuine apology and regret, and an offer of a more substantial discount than $5 off, I would have been able to look past the mistake. I ended up ordering a cake from Market District for $18.95. I had a great customer service experience, saved money, and was not charged a non-refundable deposit to place the order. I wish I would have gone to them in the first place and had the experience that I expected. Linda's response and reaction was irresponsible and unprofessional, and I would not recommend anyone to give their business to this...

this was the most - disjointed - mixed up - MESS of a bakery that i have EVER EVER EVER seen. first impression when i walked in the door was......WHERE are the dang CUPCAKES?...they had three cupcakes sitting on the counter that you could 'choose' from. 'models' i assume - hard as a rock. so, you have to 'choose' what you want to order from a menu board that is, literally, five feet by four feet. with the mix of sweet concoctions that NOBODY would ever take the time to read. i mean. come ON. so, you tell the girl 'behind the counter' what you like to order and.....NO JOKE....she pulled the plain cupcakes out of one of those containers that you have in your spare room for craft supplies or in your basement for your husbands' tools. then, thru the maze and MESS of icing, she put the three cupcakes in the box and THEN iced them. IN THE BOX. i figure that they cannot figure out how to PLACE the iced cupcakes in the box - so they place them IN THE BOX first, so you will NEVER be able to take them out of the box without getting icing all over yourself. horrible concept. STUPID idea. well, because the girl didn't have the cupcakes in the 'tool boxes' out front, she went in the back, and i swear, probably baked them UP while i was waiting because she was gone for a very long time. so, while i waited i walked around the place and it was just plane DIRTY. did NOT look CLEAN and NICE. there is a simple idea in business called KISS.....KEEP IT SIMPLE STUPID. however, this 'business owner' (which i use the name rather broadly) just doesn't understand that concept. the bakery was a big, bad MESS. i just cannot believe that it is even making it!!! so, if you want to pay WAYYYYYYYY too much for cupcakes that you can make at home....go spend your money. however, i will NEVER EVER go back to this place. it was a HOT MESS. UGH!!!!!!!! just awful. awful....

If there’s one thing guests always talk about after a wedding, it’s the food—especially the dessert! And let us tell you, Our CupCakery delivered perfection. If you’re in Central Ohio and want the best-tasting cakes and cupcakes, look no further.

From the very start, Laura made the process incredibly easy. She took the time to go over every detail of our wedding cake, ensuring it was exactly what we envisioned. Their cake batter? Moist, flavorful, and absolutely delicious. Their frosting? Perfectly balanced—not overly sugary. Instead, they created a stunning cake that was both beautiful and delicious. Their cheesecake rounds were a huge hit as well!

One thing we especially loved was their attention to presentation. They even provided elegant cake and dessert stands, making our treats look like something straight out of a fairy tale ballroom. And if you want fresh flowers on your cake, no problem—they’ll coordinate with your florist to make sure everything comes together flawlessly. And it truly did. Our wedding cake the day of the wedding looked exactly the way we had imagined and more. Just was absolutely breathtaking!

But here’s the best part—our wedding desserts were so good that we actually went back after our wedding just to get more! That’s how irresistible their cakes and cupcakes are. Our favorite being the lemon cake with raspberry buttercream icing.

If you want to ensure your guests leave with full hearts and happy bellies, Our CupCakery is the place to go. We couldn’t recommend...