&pizza — Restaurant in Washington

Read through this location's reviews, especially the recent ones; you will notice a recurring theme similar to the experience we had the recently: "The food tastes great, but the experience was ATROCIOUS".

I'm a very tolerant and forgiving person and I do try to not leave negative reviews. Everyone has bad days and no one is expected to be perfect all of the time, but after being treated the way we did in the shop that day, and more importantly after the inability to connect with anyone at corporate/management to discuss my experience; I am confident of two things:

1 - An objective account of my experience is deserved 2 - No one at this location or corporate gives a hoot

My family and I visited this location and ordered 4 pizzas. The man taking my wife's order repeated it back to her which we confirmed as accurate. He repeated it back to us again which we confirmed, then again which again was confirmed. At first we thought there was a misunderstanding because the music was so loud, but then I realized my wife was being harassed. Clearly there was something about the phrase "plain pizza" that was offensive, causing extreme discomfort and emotional stress. We feel very badly; had we known "plain pizza" would cause an extreme emotional response, we would have ordered something less stressful.

Then paid for our meal & my children went to wash their hands. When I was unable to recall what one of my kids ordered, I was treated with additional disrespect and hostility - mumbled comments and snickering between the three employees while my wife and I tried to figure out what was ordered. Again, difficult to hear but something along the lines of "this fool doesn't even know what he ordered" was said.

Waiting for our food in stunned silence and disbelief over what just occurred; we noticed the employees took frequent breaks to go outside. I've worked the pizza oven myself so I know how mentally and physically refreshing it is to detach for a little bit.

Upon leaving, we were immediately overcome by a strong Skunky smell. If I had to guess, the smell was probably coming from a black sedan parked directly in front of the business. Woman in the passenger seat and someone that appeared to work here in the driver seat – pretty convenient place for them to sit and rest when they need a quiet place for a bit.

On the receipt there was a website where you could share your thoughts. I did so, and made it clear I wished to speak to someone directly. A few days later, I received an automated response acknowledging receipt. Again requested to speak to someone & after not hearing back again, I looked for other ways to communicate with corporate.

I found a # on their website which has since been disconnected. I found another email and asked to be contacted (nothing). Then went onto their Facebook page and messaged - another canned response indicating that they've "gone to all text messaging" and that their FB messaging isn't being monitored.

So then I texted their service several times and again received not a single acknowledgment; not even automated. Tried different hashtags and followed the instructions anywhere I found them.

As of this writing, it is almost 2 weeks after my experience. I gave this company every opportunity to write a wrong, or at the very least allow a customer to feel that their voice can be heard which would have likely prevented this review. Judging by other reviews and the fact that they disconnected their phone number, &pizza clearly has no interest in establishing actual brand loyalty to go along with their "loyalty program".

I can't imagine that the owner's responses to negative Google reviews is genuine when they say that they'll look into the matters if they actually don't even care to HEAR about the matters.

CEO intends to roll out kiosk ordering. Brilliant move; might have avoided the worst confrontation of my entire life had I not been required to interact with employees. Would've enjoyed our experience and would've look forward to...

I had the opportunity to visit this restaurant for the second time during my recent trip to DC, and unfortunately, the experience was far from what I had expected based on my previous visit in 2016.

Back in 2016, I had an amazing experience at this place, which made me eager to return. However, this time around, I was met with a series of disappointments. One of the first things I noticed was an unpleasant odor permeating the restaurant, which immediately created an uncomfortable atmosphere. Moreover, the tables and chairs were sticky and unclean, which further detracted from the overall ambiance.

The behavior of the employees was quite disheartening as well. I felt ignored and unwelcome during my visit. They seemed disinterested and rude, which left a negative impression on me. To add to my frustration, when it came time to settle the bill, I was informed that the card machine was not functioning, and they requested cash payment. I declined the request and decided to leave. Surprisingly, moments later, the machine suddenly started working again. This made me feel as though they were not being entirely truthful about the situation, which further diminished my trust in the establishment.

To make matters worse, when they finally charged my card, they got the amount wrong without even bothering to confirm what I had ordered. This lack of attention to detail only added to the already disappointing experience.

Despite these shortcomings, I must acknowledge that the food itself was still good, just as I remembered it from my previous visit. However, the overall experience left much to be desired. The poor ambiance, uncleanliness, and unprofessional behavior of the staff overshadowed the delicious dishes they served.

In conclusion, it pains me to say that my return to this restaurant after such a positive memory in 2016 was a letdown. While the food remained a highlight, the issues with the restaurant's cleanliness, service, and attitude of the staff made this visit a super bad experience. I sincerely hope that the management takes these criticisms constructively and makes the necessary improvements to restore the restaurant to its...

Update 1/13/25: New management but still quality 5 star service!!

Dear HR Team,

I am writing to commend the outstanding performance of Manager Alex and Associate Caesar at my local &pizza location, which I visit often. Their dedication, efficiency, and teamwork are truly commendable.

Despite being just a team of two, Alex and Caesar managed to handle the entire operation seamlessly. Alex, with his excellent leadership skills, ensured everything ran smoothly, from taking orders to managing the kitchen. His ability to multitask while maintaining a positive attitude is remarkable. He was attentive to every customer, ensuring that each one received prompt and courteous service.

Caesar, as an associate, displayed exceptional work ethic and skill. He was quick and efficient in preparing the pizzas, maintaining high-quality standards even during peak hours. His friendly demeanor and willingness to go the extra mile did not go unnoticed. Together, they created a pleasant and efficient experience for all customers, which is a testament to their hard work and dedication.

As a regular visitor, I have observed their consistent performance over time. However, it is evident that Alex and Caesar are stretched thin due to the lack of additional staff support. While they managed to keep everything under control, it is clear that their performance would be even more enhanced with more team members. This would not only alleviate their workload but also ensure that the high standards they have set can be consistently maintained.

I strongly urge corporate to consider providing additional support to this location. Alex and Caesar are doing an incredible job, but they need more resources to sustain their performance and continue delivering excellent service. Investing in more staff will undoubtedly lead to even greater customer satisfaction and operational efficiency.

Thank you for your attention to this matter. I hope my feedback highlights the need for more support while recognizing the exceptional efforts of...