Dunkin' — Restaurant in Waterbury

I am a regular customers here at DD. I can't tell you how many times they mess my cappuccino up. Sometimes I have to add sugar in it because, my Carmel cappuccino doesn't have Carmel in it. I was there friday 01/19 complaining about my cappuccino I had to drink on 01/18. The shift leader (Satima) I believe that's her name, have no sense of humor, wasn't proactive enough how to resolve this situation without thinking that I just want a free cup of coffee. Unbelievable!! She ask for the recipient, which I understand. But ask me if I still have the cappuccino? I ask her, you expect me to kept the cappuccino for 24 hrs in my position and bring it back in order for you to fix it? She quoted, "Yes" I do not know how dump you have to be to say that to customers but apparently, you don't know how to do your job!! So I order my usual and the cashier was like you order a latte? So here we go again... messing up my order, because I didn't order a latte, I ordered a Carmel cappuccino. I also order plain mini bagels, when I get to work they weren't even plain... they have some kind of sprinkles on them. This location is definitely NOT recommended. You need better qualified candidates to run your DD if you want your business to be continued...

The girl that had the braids at the register did not give good service in my opinion, no name tags so I can’t even say who she is, got my order wrong the first time by disregarding the fact that I said HOT, skim milk, caramel macchiato but proceeded to make an iced macchiato, had to tell her that it wasn’t what I asked for, she made the macchiato but it does not taste correct nor did she mark it as a caramel macchiato, forgot to give me the apple fritter until I came back, I told her “I also asked for an extra pump for espresso” which wasn’t charged for either and she had the audacity to look at me and say “hun, I’m saving you money. Cuz if I had charged you for an extra pump of espresso it’d be more expensive.”

Sorry but the woman with the blonde hair talking on the phone was way more helpful towards the customers than the girl with braids and the blonde woman wasn’t even...

Not very good with dash orders. The store is too small to try and have customers and theses dash orders. I tried going inside because the line was long for the drive thru. Huge mistake all the people inside are doing the drive they orders because they are timed. So now I can’t order because there isn’t anyone at the register. The people picking up the dash orders are angry because they can’t get any help either. All I wanted was a coffee and some sweets for movie night. Needless to say that didn’t work at this Dunkin. I had to leave with nothing after waiting and never being acknowledged for 8 minutes. Well it was longer but when I started to time it I left 8 minutes in. It’s been awhile since I left a review, but this one I had to put in. I have some good ones coming. I guess now is the time to order and have it dropped off to me and let others deal with...