Low to medium prices, poor service, unremarkable food.

I received a menu from them and decided to try them out for delivery when I had some friends visiting. When we called the person immediately asked if we could be put on hold, and then put us on hold without waiting for a response. After a short wait she came back and took our order. I asked how long it would take and she responded that it would be delivered as soon as it was done. I asked how long that would be and again she declined to give an answer.

The order took nearly an hour to arrive. And part of it was wrong. Instead of a full sub and small fries, we received a half sandwich and large fries. We called up and again we're asked if it was OK to be put on hold and put on on hold without waiting for an answer (honestly - why do they even ask?)

The error was explained and the woman's tone sounded almost angry with us and she seemed to indicate the error was our fault and we would have to pay more and return the half sandwich. Not really satisfied with this response I asked to speak with the manager.

I explained to the manager the issues we had up to that point and she initially came across as less than caring. She said she was the one who had taken the order. She said they have no idea how long it takes to prepare and deliver food. She also claimed at first that they did not make a mistake. She then decided that perhaps they had made a mistake so she would remake the sandwich and not charge us more. She came across as feeling like she was doing us a favor correcting their error. Also, rather than make a half sandwich or just giving us a full one, the person whose order it was would have to wait to eat for the new delivery and return the old sandwich. Once again she reiterated that she could not tell us when that delivery would be but she hoped it wouldn't be long since they were not busy,

As stated initially the food wasn't that great - one person who didn't finish their dinner threw out the remainder rather keep the left overs for lunch. I don't intend to try them again.